David E. Bowen
Impact in
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Management and Organizational Studies
- Marketing top 0.05%
- Service and Product Innovation
- Consumer Retail Behavior Studies
Papers in
-
- Customer Service Quality and Loyalty 34
- Job Satisfaction and Organizational Behavior 11
- Management and Organizational Studies 7
- Marketing 28
- Service and Product Innovation 26
- Co-authors
- Cheri Ostroff (4 shared papers)Benjamin Schneider (11 shared papers)Edward E. Lawler (4 shared papers)James W. Dean (2 shared papers)Stephen W. Gilliland (2 shared papers)Russell Cropanzano (1 shared paper)Chris Voss (2 shared papers)Amy L. Ostrom (3 shared papers)
- Journals
- Academy of Management Review (13 papers)Journal of service management (8 papers)Organizational Dynamics (6 papers)International Journal of Service Industry Management (5 papers)Academy of Management Perspectives (4 papers)
- Partner nations
- United StatesUnited KingdomFrance
In The Last Decade
David E. Bowen
75 papers receiving 13.9k citations
David E. Bowen's Hit Papers
Peers
Comparison fields: 5 of 138
- Organizational Behavior and Human Resource Management 9.6k
- Marketing 4.1k
- Management Information Systems 2.9k
- Strategy and Management 4.0k
- Information Systems and Management 1.1k
Countries citing papers authored by David E. Bowen
This map shows the geographic impact of David E. Bowen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by David E. Bowen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites David E. Bowen more than expected).
Fields of papers citing papers by David E. Bowen
This network shows the impact of papers produced by David E. Bowen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by David E. Bowen. The network helps show where David E. Bowen may publish in the future.
Co-authors
The 25 scholars most cited alongside David E. Bowen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 77 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System Hit paper breakdown → | 2004 | 1890 |
| 2 | MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT Hit paper breakdown → | 1994 | 1159 |
| 3 | Service Research Priorities in a Rapidly Changing Context Hit paper breakdown → | 2015 | 1051 |
| 4 | Employee and customer perceptions of service in banks: Replication and extension. Hit paper breakdown → | 1985 | 989 |
| 5 | The empowerment of service workers: what, why, how, and when. Hit paper breakdown → | 1992 | 880 |
| 6 | The Management of Organizational Justice Hit paper breakdown → | 2007 | 838 |
| 7 | Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System Hit paper breakdown → | 2004 | 814 |
| 8 | Empowering Service Employees Hit paper breakdown → | 1995 | 596 |
| 9 | The service organization: Human resources management is crucial Hit paper breakdown → | 1993 | 554 |
| 10 | “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers Hit paper breakdown → | 2017 | 511 |
| 11 | 1994 | 397 | |
| 12 | 1986 | 364 | |
| 13 | 1989 | 356 | |
| 14 | Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength? Hit paper breakdown → | 2015 | 320 |
| 15 | Moving HR to a higher level: HR practices and organizational effectiveness. | 2000 | 317 |
| 16 | 1991 | 308 | |
| 17 | 1989 | 292 | |
| 18 | 2010 | 281 | |
| 19 | 2013 | 251 | |
| 20 | 1999 | 244 |
About David E. Bowen
David E. Bowen is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Management Information Systems, Sociology and Political Science and Strategy and Management, having authored 77 papers that have together received 15.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (34 papers), Service and Product Innovation (26 papers), Job Satisfaction and Organizational Behavior (11 papers), Quality and Supply Management (8 papers), Management and Organizational Studies (7 papers), Information Systems Theories and Implementation (4 papers), Psychology of Social Influence (4 papers) and Innovation and Knowledge Management (4 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (9.6k citations), Marketing (4.1k citations), Management Information Systems (2.9k citations), Strategy and Management (4.0k citations) and Information Systems and Management (1.1k citations). David E. Bowen has collaborated with scholars based in United States, United Kingdom and France. Frequent co-authors include Cheri Ostroff, Benjamin Schneider, Edward E. Lawler, James W. Dean, Stephen W. Gilliland, Russell Cropanzano, Chris Voss, Amy L. Ostrom, Lia Patrício and A. Parasuraman. Their work appears in journals such as Academy of Management Review, Journal of service management, Organizational Dynamics, International Journal of Service Industry Management and Academy of Management Perspectives.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.