David E. Bowen
Impact in
-
- Job Satisfaction and Organizational Behavior
- Customer Service Quality and Loyalty
- Human Resource and Talent Management
- Human Factors and Ergonomics top 0.05%
- Employee Performance and Management
Papers in
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- Customer Service Quality and Loyalty 33
- Human Resource and Talent Management 12
- Job Satisfaction and Organizational Behavior 8
- Employee Performance and Motivation 5
- Marketing 23
- Service and Product Innovation 23
- Co-authors
- Cheri L. Ostroff (3 shared papers)Benjamin Schneider (10 shared papers)Edward E. Lawler (4 shared papers)Stephen W. Gilliland (2 shared papers)Chris Voss (2 shared papers)Russell Cropanzano (1 shared paper)Amy L. Ostrom (4 shared papers)Lia Patrício (4 shared papers)
- Journals
- Academy of Management Review (8 papers)Journal of service management (8 papers)Organizational Dynamics (6 papers)International Journal of Service Industry Management (5 papers)Journal of Service Research (4 papers)
- Partner nations
- United StatesUnited KingdomSweden
In The Last Decade
David E. Bowen
73 papers receiving 13.7k citations
David E. Bowen's Hit Papers
Peers
Comparison fields: 5 of 124
- Organizational Behavior and Human Resource Management 8.3k
- Human Factors and Ergonomics 1.3k
- Marketing 2.5k
- Management Information Systems 1.8k
- Strategy and Management 2.2k
Countries citing papers authored by David E. Bowen
This map shows the geographic impact of David E. Bowen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by David E. Bowen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites David E. Bowen more than expected).
Fields of papers citing papers by David E. Bowen
This network shows the impact of papers produced by David E. Bowen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by David E. Bowen. The network helps show where David E. Bowen may publish in the future.
Co-authors
The 25 scholars most cited alongside David E. Bowen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 74 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System Hit paper breakdown → | 2004 | 2301 |
| 2 | MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT Hit paper breakdown → | 1994 | 1248 |
| 3 | Service Research Priorities in a Rapidly Changing Context Hit paper breakdown → | 2015 | 1169 |
| 4 | 1985 | 1034 | |
| 5 | The empowerment of service workers: what, why, how, and when. Hit paper breakdown → | 1992 | 901 |
| 6 | The Management of Organizational Justice Hit paper breakdown → | 2007 | 889 |
| 7 | Empowering Service Employees | 1995 | 620 |
| 8 | “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers Hit paper breakdown → | 2017 | 603 |
| 9 | 1993 | 576 | |
| 10 | 1986 | 397 | |
| 11 | 1989 | 393 | |
| 12 | Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength? Hit paper breakdown → | 2015 | 340 |
| 13 | 2010 | 335 | |
| 14 | 1989 | 325 | |
| 15 | Moving HR to a higher level: HR practices and organizational effectiveness. | 2000 | 320 |
| 16 | 1991 | 307 | |
| 17 | 2013 | 271 | |
| 18 | 1998 | 263 | |
| 19 | 1999 | 243 | |
| 20 | 2015 | 220 |
About David E. Bowen
David E. Bowen is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Management Information Systems and Human Factors and Ergonomics, having authored 74 papers that have together received 15.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (33 papers), Service and Product Innovation (23 papers), Human Resource and Talent Management (12 papers), Job Satisfaction and Organizational Behavior (8 papers), Leadership and Management in Organizations (6 papers), Global and Cross-Cultural Management (6 papers), Emotional Labor in Professions (5 papers) and Employee Performance and Motivation (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (8.3k citations), Human Factors and Ergonomics (1.3k citations), Marketing (2.5k citations), Management Information Systems (1.8k citations) and Strategy and Management (2.2k citations). David E. Bowen has collaborated with scholars based in United States, United Kingdom and Sweden. Frequent co-authors include Cheri L. Ostroff, Benjamin Schneider, Edward E. Lawler, Stephen W. Gilliland, Chris Voss, Russell Cropanzano, Amy L. Ostrom, Lia Patrício, A. Parasuraman and William E. Youngdahl. Their work appears in journals such as Academy of Management Review, Journal of service management, Organizational Dynamics, International Journal of Service Industry Management and Journal of Service Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.