Journal of service management

628 papers and 31.5k indexed citations i.

About

The 628 papers published in Journal of service management in the last decades have received a total of 31.5k indexed citations. Papers published in Journal of service management usually cover Marketing (466 papers), Organizational Behavior and Human Resource Management (381 papers) and Sociology and Political Science (216 papers) specifically the topics of Customer Service Quality and Loyalty (350 papers), Service and Product Innovation (309 papers) and Digital Marketing and Social Media (138 papers). The most active scholars publishing in Journal of service management are Javier Reynoso, Werner H. Kunz, Jochen Wirtz, Christian Grönroos, Lars Witell, Thorsten Gruber, Anu Helkkula, Mark S. Rosenbaum, Katrien Verleye and Elina Jaakkola.

In The Last Decade

Fields of papers published in Journal of service management

Since Specialization
EngineeringComputer SciencePhysics and AstronomyMathematicsEarth and Planetary SciencesEnergyEnvironmental ScienceMaterials ScienceChemical EngineeringChemistryAgricultural and Biological SciencesVeterinaryDecision SciencesArts and HumanitiesBusiness, Management and AccountingSocial SciencesPsychologyEconomics, Econometrics and FinanceHealth ProfessionsDentistryMedicineBiochemistry, Genetics and Molecular BiologyNeuroscienceNursingImmunology and MicrobiologyPharmacology, Toxicology and Pharmaceutics

This network shows the specialization of papers published in Journal of service management. Nodes represent fields, and links connect fields that are likely to share authors.

Countries where authors publish in Journal of service management

Since Specialization
Total citations of papers

This map shows the geographic distribution of research published in Journal of service management. It shows the number of citations received by papers published by authors working in each country. You can also color the map by specialization and compare the number of papers published in Journal of service management with the expected number of papers based on a country's size and research output (numbers larger than one mean the country's share of papers is larger than expected).

Rankless by CCL
2025