Chris Voss
Impact in
- Management Information Systems top 0.02%
- Quality and Supply Management
- Outsourcing and Supply Chain Management
- Marketing top 0.05%
- Service and Product Innovation
- Consumer Retail Behavior Studies
Papers in
-
- Quality and Supply Management 32
- Outsourcing and Supply Chain Management 14
-
- Innovation and Knowledge Management 19
- Co-authors
- Rui Sousa (10 shared papers)Nikos Tsikriktsis (2 shared papers)Mark Frohlich (1 shared paper)Leonieke G. Zomerdijk (3 shared papers)Brian Fynes (5 shared papers)David E. Bowen (2 shared papers)Kate Blackmon (10 shared papers)Amy L. Ostrom (2 shared papers)
- Journals
- International Journal of Operations & Production Management (29 papers)Journal of Product Innovation Management (9 papers)Journal of Operations Management (9 papers)Journal of Service Research (6 papers)Production and Operations Management (4 papers)
- Partner nations
- United KingdomUnited StatesPortugal
In The Last Decade
Chris Voss
106 papers receiving 12.3k citations
Chris Voss's Hit Papers
Peers
Comparison fields: 5 of 144
- Management Information Systems 5.6k
- Marketing 4.4k
- Strategy and Management 6.2k
- Organizational Behavior and Human Resource Management 3.2k
- Management of Technology and Innovation 1.9k
Countries citing papers authored by Chris Voss
This map shows the geographic impact of Chris Voss's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Chris Voss with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Chris Voss more than expected).
Fields of papers citing papers by Chris Voss
This network shows the impact of papers produced by Chris Voss. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Chris Voss. The network helps show where Chris Voss may publish in the future.
Co-authors
The 25 scholars most cited alongside Chris Voss, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 112 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Case research in operations management Hit paper breakdown → | 2002 | 2973 |
| 2 | Service Research Priorities in a Rapidly Changing Context Hit paper breakdown → | 2015 | 1051 |
| 3 | Contingency research in operations management practices Hit paper breakdown → | 2008 | 784 |
| 4 | Service Design for Experience-Centric Services Hit paper breakdown → | 2009 | 624 |
| 5 | Quality management re‐visited: a reflective review and agenda for future research Hit paper breakdown → | 2002 | 532 |
| 6 | “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers Hit paper breakdown → | 2017 | 511 |
| 7 | 1996 | 435 | |
| 8 | 1992 | 359 | |
| 9 | 2006 | 325 | |
| 10 | 1995 | 325 | |
| 11 | 2004 | 280 | |
| 12 | 2009 | 224 | |
| 13 | 2015 | 220 | |
| 14 | 2000 | 190 | |
| 15 | 2001 | 185 | |
| 16 | 2008 | 184 | |
| 17 | 2004 | 170 | |
| 18 | 1997 | 165 | |
| 19 | 2005 | 164 | |
| 20 | 2002 | 163 |
About Chris Voss
Chris Voss is a scholar working on Management Information Systems, Strategy and Management, Marketing, Organizational Behavior and Human Resource Management and Management of Technology and Innovation, having authored 112 papers that have together received 13.5k indexed citations. Recurring topics across this work include Quality and Supply Management (32 papers), Customer Service Quality and Loyalty (22 papers), Innovation and Knowledge Management (19 papers), Service and Product Innovation (19 papers), Outsourcing and Supply Chain Management (14 papers), Consumer Retail Behavior Studies (9 papers), Manufacturing Process and Optimization (8 papers) and Technology Adoption and User Behaviour (7 papers). The work is most often cited by research in Management Information Systems (5.6k citations), Marketing (4.4k citations), Strategy and Management (6.2k citations), Organizational Behavior and Human Resource Management (3.2k citations) and Management of Technology and Innovation (1.9k citations). Chris Voss has collaborated with scholars based in United Kingdom, United States and Portugal. Frequent co-authors include Rui Sousa, Nikos Tsikriktsis, Mark Frohlich, Leonieke G. Zomerdijk, Brian Fynes, David E. Bowen, Kate Blackmon, Amy L. Ostrom, Lia Patrício and A. Parasuraman. Their work appears in journals such as International Journal of Operations & Production Management, Journal of Product Innovation Management, Journal of Operations Management, Journal of Service Research and Production and Operations Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.