A. Parasuraman
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.01%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
-
- Customer Service Quality and Loyalty 81
- Job Satisfaction and Organizational Behavior 16
- Marketing 58
- Consumer Retail Behavior Studies 24
- Service and Product Innovation 24
- Consumer Behavior in Brand Consumption and Identification 16
- Co-authors
- Valarie A. Zeithaml (33 shared papers)Leonard L. Berry (38 shared papers)Arvind Malhotra (3 shared papers)Dhruv Grewal (8 shared papers)Glenn B. Voss (5 shared papers)Andrea Ordanini (4 shared papers)Boris W. Becker (1 shared paper)Julie Baker (1 shared paper)
- Journals
- Journal of Marketing (20 papers)Journal of Service Research (14 papers)Journal of the Academy of Marketing Science (10 papers)Industrial Marketing Management (8 papers)Business Horizons (8 papers)
- Partner nations
- United StatesUnited KingdomLatvia
In The Last Decade
A. Parasuraman
149 papers receiving 73.2k citations
A. Parasuraman's Hit Papers
Peers
Comparison fields: 5 of 183
- Organizational Behavior and Human Resource Management 57.4k
- Marketing 42.7k
- Information Systems and Management 21.2k
- Tourism, Leisure and Hospitality Management 1.7k
- Management Information Systems 7.9k
Countries citing papers authored by A. Parasuraman
This map shows the geographic impact of A. Parasuraman's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by A. Parasuraman with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites A. Parasuraman more than expected).
Fields of papers citing papers by A. Parasuraman
This network shows the impact of papers produced by A. Parasuraman. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by A. Parasuraman. The network helps show where A. Parasuraman may publish in the future.
Co-authors
The 25 scholars most cited alongside A. Parasuraman, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 154 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality Hit paper breakdown → | 1988 | 15229 |
| 2 | A Conceptual Model of Service Quality and Its Implications for Future Research Hit paper breakdown → | 1985 | 12006 |
| 3 | A Conceptual Model of Service Quality and Its Implications for Future Research Hit paper breakdown → | 1985 | 6900 |
| 4 | The Behavioral Consequences of Service Quality Hit paper breakdown → | 1996 | 6830 |
| 5 | The Behavioral Consequences of Service Quality Hit paper breakdown → | 1996 | 4057 |
| 6 | Refinement and reassessment of the SERVQUAL scale. Hit paper breakdown → | 1991 | 2927 |
| 7 | E-S-QUAL Hit paper breakdown → | 2004 | 2775 |
| 8 | Technology Readiness Index (Tri) Hit paper breakdown → | 2000 | 2273 |
| 9 | Customer Experience Creation: Determinants, Dynamics and Management Strategies Hit paper breakdown → | 2009 | 1979 |
| 10 | Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge Hit paper breakdown → | 2002 | 1888 |
| 11 | The Nature and Determinants of Customer Expectations of Service Hit paper breakdown → | 1993 | 1878 |
| 12 | Problems and Strategies in Services Marketing Hit paper breakdown → | 1985 | 1664 |
| 13 | The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions Hit paper breakdown → | 2002 | 1658 |
| 14 | Marketing Services: Competing Through Quality Hit paper breakdown → | 1992 | 1506 |
| 15 | The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda Hit paper breakdown → | 2000 | 1343 |
| 16 | Servqual : a multiple-item scale for measuring customer perceptions of service quality Hit paper breakdown → | 1986 | 1325 |
| 17 | Communication and Control Processes in the Delivery of Service Quality Hit paper breakdown → | 1988 | 1139 |
| 18 | Service Research Priorities in a Rapidly Changing Context Hit paper breakdown → | 2015 | 1051 |
| 19 | Understanding Customer Expectations of Service Hit paper breakdown → | 1991 | 965 |
| 20 | Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research Hit paper breakdown → | 1994 | 917 |
About A. Parasuraman
A. Parasuraman is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and Management Information Systems, having authored 154 papers that have together received 85.7k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (81 papers), Consumer Retail Behavior Studies (24 papers), Service and Product Innovation (24 papers), Technology Adoption and User Behaviour (21 papers), Digital Marketing and Social Media (21 papers), Job Satisfaction and Organizational Behavior (16 papers), Consumer Behavior in Brand Consumption and Identification (16 papers) and Quality and Supply Management (10 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (57.4k citations), Marketing (42.7k citations), Information Systems and Management (21.2k citations), Tourism, Leisure and Hospitality Management (1.7k citations) and Management Information Systems (7.9k citations). A. Parasuraman has collaborated with scholars based in United States, United Kingdom and Latvia. Frequent co-authors include Valarie A. Zeithaml, Leonard L. Berry, Arvind Malhotra, Dhruv Grewal, Glenn B. Voss, Andrea Ordanini, Boris W. Becker, Julie Baker, Katherine N. Lemon and Charles M. Futrell. Their work appears in journals such as Journal of Marketing, Journal of Service Research, Journal of the Academy of Marketing Science, Industrial Marketing Management and Business Horizons.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.