Journal of Service Research

877 papers and 89.3k indexed citations i.

About

The 877 papers published in Journal of Service Research in the last decades have received a total of 89.3k indexed citations. Papers published in Journal of Service Research usually cover Organizational Behavior and Human Resource Management (604 papers), Marketing (543 papers) and Sociology and Political Science (317 papers) specifically the topics of Customer Service Quality and Loyalty (570 papers), Consumer Retail Behavior Studies (224 papers) and Service and Product Innovation (217 papers). The most active scholars publishing in Journal of Service Research are A. Parasuraman, Eugene W. Anderson, Dwayne D. Gremler, Roland T. Rust, Anna S. Mattila, Ming‐Hui Huang, L. Jean Harrison‐Walker, Kevin P. Gwinner, Valarie A. Zeithaml and Arvind Malhotra.

In The Last Decade

Fields of papers published in Journal of Service Research

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers published in Journal of Service Research. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers published in Journal of Service Research.

Countries where authors publish in Journal of Service Research

Since Specialization
Citations

This map shows the geographic impact of research published in Journal of Service Research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by papers published in Journal of Service Research with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Journal of Service Research more than expected).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar’s output or impact.

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