Michael D. Johnson
Impact in
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 0.02%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
-
- Customer Service Quality and Loyalty 37
- Job Satisfaction and Organizational Behavior 15
- Marketing 37
- Consumer Behavior in Brand Consumption and Identification 23
- Consumer Retail Behavior Studies 18
- Co-authors
- Claes Fornell (5 shared papers)Eugene W. Anderson (3 shared papers)Anders Gustafsson (20 shared papers)Barbara Everitt Bryant (2 shared papers)Daniel R. Ilgen (5 shared papers)John R. Hollenbeck (5 shared papers)Dustin K. Jundt (5 shared papers)Inger Roos (1 shared paper)
- Journals
- Journal of Applied Psychology (7 papers)Journal of Economic Psychology (5 papers)Journal of Marketing (5 papers)Journal of Service Research (4 papers)Journal of Consumer Research (4 papers)
- Partner nations
- United StatesSwedenGermany
In The Last Decade
Michael D. Johnson
112 papers receiving 13.9k citations
Michael D. Johnson's Hit Papers
Peers
Comparison fields: 5 of 162
- Organizational Behavior and Human Resource Management 9.4k
- Marketing 6.4k
- Information Systems and Management 2.5k
- Tourism, Leisure and Hospitality Management 236
- Strategy and Management 2.3k
Countries citing papers authored by Michael D. Johnson
This map shows the geographic impact of Michael D. Johnson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael D. Johnson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael D. Johnson more than expected).
Fields of papers citing papers by Michael D. Johnson
This network shows the impact of papers produced by Michael D. Johnson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael D. Johnson. The network helps show where Michael D. Johnson may publish in the future.
Co-authors
The 25 scholars most cited alongside Michael D. Johnson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 115 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The American Customer Satisfaction Index: Nature, Purpose, and Findings Hit paper breakdown → | 1996 | 2802 |
| 2 | Teams in Organizations: From Input-Process-Output Models to IMOI Models Hit paper breakdown → | 2004 | 1580 |
| 3 | The American Customer Satisfaction Index: Nature, Purpose, and Findings Hit paper breakdown → | 1996 | 1408 |
| 4 | The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention Hit paper breakdown → | 2005 | 1165 |
| 5 | The evolution and future of national customer satisfaction index models Hit paper breakdown → | 2001 | 771 |
| 6 | Expressed Humility in Organizations: Implications for Performance, Teams, and Leadership Hit paper breakdown → | 2013 | 609 |
| 7 | The Evolution of Loyalty Intentions Hit paper breakdown → | 2006 | 601 |
| 8 | 1995 | 449 | |
| 9 | 2004 | 375 | |
| 10 | 2003 | 375 | |
| 11 | 2007 | 371 | |
| 12 | 2009 | 278 | |
| 13 | 2000 | 275 | |
| 14 | 1984 | 262 | |
| 15 | 2010 | 229 | |
| 16 | 2006 | 209 | |
| 17 | 2002 | 198 | |
| 18 | 2011 | 198 | |
| 19 | 2006 | 189 | |
| 20 | 2004 | 176 |
About Michael D. Johnson
Michael D. Johnson is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Social Psychology, Sociology and Political Science and Management Science and Operations Research, having authored 115 papers that have together received 15.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (37 papers), Consumer Behavior in Brand Consumption and Identification (23 papers), Consumer Retail Behavior Studies (18 papers), Job Satisfaction and Organizational Behavior (15 papers), Cultural Differences and Values (10 papers), Social and Intergroup Psychology (7 papers), Team Dynamics and Performance (7 papers) and Sensory Analysis and Statistical Methods (6 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (9.4k citations), Marketing (6.4k citations), Information Systems and Management (2.5k citations), Tourism, Leisure and Hospitality Management (236 citations) and Strategy and Management (2.3k citations). Michael D. Johnson has collaborated with scholars based in United States, Sweden and Germany. Frequent co-authors include Claes Fornell, Eugene W. Anderson, Anders Gustafsson, Barbara Everitt Bryant, Daniel R. Ilgen, John R. Hollenbeck, Dustin K. Jundt, Inger Roos, Andreas Herrmann and Frank Hüber. Their work appears in journals such as Journal of Applied Psychology, Journal of Economic Psychology, Journal of Marketing, Journal of Service Research and Journal of Consumer Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.