Bo Edvardsson
Impact in
- Marketing top 0.02%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
- Marketing 154
- Service and Product Innovation 126
- Consumer Retail Behavior Studies 32
- Consumer Behavior in Brand Consumption and Identification 17
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- Customer Service Quality and Loyalty 114
- Co-authors
- Bård Tronvoll (38 shared papers)Anders Gustafsson (34 shared papers)Thorsten Gruber (4 shared papers)Inger Roos (20 shared papers)Tore Strandvik (16 shared papers)Jan Olsson (1 shared paper)Bo Enquist (22 shared papers)Per Kristensson (11 shared papers)
In The Last Decade
Bo Edvardsson
253 papers receiving 11.3k citations
Bo Edvardsson's Hit Papers
Peers
Comparison fields: 5 of 149
- Marketing 8.6k
- Organizational Behavior and Human Resource Management 6.4k
- Business and International Management 635
- Management of Technology and Innovation 2.0k
- Strategy and Management 2.8k
Countries citing papers authored by Bo Edvardsson
This map shows the geographic impact of Bo Edvardsson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bo Edvardsson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bo Edvardsson more than expected).
Fields of papers citing papers by Bo Edvardsson
This network shows the impact of papers produced by Bo Edvardsson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bo Edvardsson. The network helps show where Bo Edvardsson may publish in the future.
Co-authors
The 25 scholars most cited alongside Bo Edvardsson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 312 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Expanding understanding of service exchange and value co-creation: a social construction approach Hit paper breakdown → | 2010 | 1112 |
| 2 | Key Concepts for New Service Development Hit paper breakdown → | 1996 | 595 |
| 3 | A customer‐dominant logic of service Hit paper breakdown → | 2010 | 583 |
| 4 | Service portraits in service research: a critical review Hit paper breakdown → | 2005 | 558 |
| 5 | 2004 | 394 | |
| 6 | 2008 | 379 | |
| 7 | 2000 | 294 | |
| 8 | 2016 | 268 | |
| 9 | 2010 | 264 | |
| 10 | 2005 | 242 | |
| 11 | 1992 | 239 | |
| 12 | 2005 | 213 | |
| 13 | 2014 | 210 | |
| 14 | Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda Hit paper breakdown → | 2020 | 207 |
| 15 | 2001 | 203 | |
| 16 | New Service Development and Innovation in the New Economy | 2000 | 193 |
| 17 | 1997 | 190 | |
| 18 | 2011 | 190 | |
| 19 | 2001 | 177 | |
| 20 | 2012 | 169 |
About Bo Edvardsson
Bo Edvardsson is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Sociology and Political Science and Management of Technology and Innovation, having authored 312 papers that have together received 12.8k indexed citations. Recurring topics across this work include Service and Product Innovation (126 papers), Customer Service Quality and Loyalty (114 papers), Consumer Retail Behavior Studies (32 papers), Innovative Approaches in Technology and Social Development (31 papers), Social and Educational Sciences (22 papers), Digital Marketing and Social Media (17 papers), Consumer Behavior in Brand Consumption and Identification (17 papers) and Innovation and Knowledge Management (15 papers). The work is most often cited by research in Marketing (8.6k citations), Organizational Behavior and Human Resource Management (6.4k citations), Business and International Management (635 citations), Management of Technology and Innovation (2.0k citations) and Strategy and Management (2.8k citations). Bo Edvardsson has collaborated with scholars based in Sweden, Norway and Finland. Frequent co-authors include Bård Tronvoll, Anders Gustafsson, Thorsten Gruber, Inger Roos, Tore Strandvik, Jan Olsson, Bo Enquist, Per Kristensson, Lars Witell and Bodil Sandén. Their work appears in journals such as Journal of service management, International Journal of Quality and Service Sciences, Service Industries Journal, International Journal of Service Industry Management and Journal of Services Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.