Tore Strandvik
Impact in
- Marketing top 0.1%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
-
- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 42
- Marketing 43
- Service and Product Innovation 24
- Consumer Retail Behavior Studies 17
- Consumer Behavior in Brand Consumption and Identification 11
- Co-authors
- Veronica Liljander (5 shared papers)Kristina Heinonen (22 shared papers)Bo Edvardsson (16 shared papers)Christian Grönroos (3 shared papers)Kaj Storbacka (1 shared paper)Maria Holmlund (16 shared papers)Päivi Voima (6 shared papers)Jacob Mickelsson (2 shared papers)
- Journals
- Journal of service management (6 papers)Journal of Business and Industrial Marketing (5 papers)International Journal of Service Industry Management (4 papers)European Business Review (4 papers)Journal of Product & Brand Management (3 papers)
- Partner nations
- FinlandSwedenUnited States
In The Last Decade
Tore Strandvik
62 papers receiving 4.2k citations
Tore Strandvik's Hit Papers
Peers
Comparison fields: 5 of 110
- Marketing 3.2k
- Organizational Behavior and Human Resource Management 3.2k
- Information Systems and Management 770
- Strategy and Management 954
- Tourism, Leisure and Hospitality Management 77
Countries citing papers authored by Tore Strandvik
This map shows the geographic impact of Tore Strandvik's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tore Strandvik with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tore Strandvik more than expected).
Fields of papers citing papers by Tore Strandvik
This network shows the impact of papers produced by Tore Strandvik. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tore Strandvik. The network helps show where Tore Strandvik may publish in the future.
Co-authors
The 25 scholars most cited alongside Tore Strandvik, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 64 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Managing Customer Relationships for Profit: The Dynamics of RelationshipQuality Hit paper breakdown → | 1994 | 873 |
| 2 | A customer‐dominant logic of service Hit paper breakdown → | 2010 | 583 |
| 3 | Emotions in service satisfaction Hit paper breakdown → | 1997 | 511 |
| 4 | 1995 | 309 | |
| 5 | 2000 | 294 | |
| 6 | 2013 | 245 | |
| 7 | 2015 | 220 | |
| 8 | 2020 | 199 | |
| 9 | 1993 | 190 | |
| 10 | 1995 | 189 | |
| 11 | 2008 | 112 | |
| 12 | 2012 | 96 | |
| 13 | 2005 | 91 | |
| 14 | 2007 | 91 | |
| 15 | 2000 | 89 | |
| 16 | 2009 | 67 | |
| 17 | 2013 | 59 | |
| 18 | 2017 | 57 | |
| 19 | 2010 | 47 | |
| 20 | 2014 | 45 |
About Tore Strandvik
Tore Strandvik is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science and Information Systems and Management, having authored 64 papers that have together received 4.9k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (42 papers), Service and Product Innovation (24 papers), Consumer Retail Behavior Studies (17 papers), Consumer Behavior in Brand Consumption and Identification (11 papers), Digital Marketing and Social Media (10 papers), Corporate Identity and Reputation (6 papers), Innovation and Knowledge Management (5 papers) and Organizational Leadership and Management Strategies (4 papers). The work is most often cited by research in Marketing (3.2k citations), Organizational Behavior and Human Resource Management (3.2k citations), Information Systems and Management (770 citations), Strategy and Management (954 citations) and Tourism, Leisure and Hospitality Management (77 citations). Tore Strandvik has collaborated with scholars based in Finland, Sweden and United States. Frequent co-authors include Veronica Liljander, Kristina Heinonen, Bo Edvardsson, Christian Grönroos, Kaj Storbacka, Maria Holmlund, Päivi Voima, Jacob Mickelsson, Erik Sundström and Per Andersson. Their work appears in journals such as Journal of service management, Journal of Business and Industrial Marketing, International Journal of Service Industry Management, European Business Review and Journal of Product & Brand Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.