Anders Gustafsson
Impact in
- Marketing top 0.02%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
- Marketing 109
- Service and Product Innovation 52
- Consumer Retail Behavior Studies 43
- Consumer Behavior in Brand Consumption and Identification 28
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- Customer Service Quality and Loyalty 66
- Co-authors
- Michael D. Johnson (20 shared papers)Lars Witell (34 shared papers)Inger Roos (16 shared papers)Bo Edvardsson (26 shared papers)Per Kristensson (12 shared papers)Surabhi Verma (1 shared paper)Heiko Gebauer (5 shared papers)Martin Löfgren (8 shared papers)
- Journals
- Journal of Business Research (20 papers)Journal of Service Research (14 papers)Journal of service management (10 papers)Journal of Services Marketing (6 papers)Journal of Retailing and Consumer Services (5 papers)
- Partner nations
- SwedenNorwayUnited States
In The Last Decade
Anders Gustafsson
164 papers receiving 10.6k citations
Anders Gustafsson's Hit Papers
Peers
Comparison fields: 5 of 181
- Marketing 6.5k
- Organizational Behavior and Human Resource Management 4.9k
- Business and International Management 445
- Information Systems and Management 1.5k
- Strategy and Management 2.2k
Countries citing papers authored by Anders Gustafsson
This map shows the geographic impact of Anders Gustafsson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Anders Gustafsson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Anders Gustafsson more than expected).
Fields of papers citing papers by Anders Gustafsson
This network shows the impact of papers produced by Anders Gustafsson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Anders Gustafsson. The network helps show where Anders Gustafsson may publish in the future.
Co-authors
The 25 scholars most cited alongside Anders Gustafsson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 173 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention Hit paper breakdown → | 2005 | 1165 |
| 2 | The evolution and future of national customer satisfaction index models Hit paper breakdown → | 2001 | 771 |
| 3 | Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach Hit paper breakdown → | 2020 | 747 |
| 4 | 2005 | 476 | |
| 5 | Reasons for household food waste with special attention to packaging Hit paper breakdown → | 2011 | 420 |
| 6 | 2003 | 347 | |
| 7 | 2017 | 318 | |
| 8 | 2011 | 288 | |
| 9 | Defining service innovation: A review and synthesis Hit paper breakdown → | 2016 | 283 |
| 10 | 2000 | 275 | |
| 11 | 2016 | 275 | |
| 12 | 2012 | 270 | |
| 13 | 2010 | 243 | |
| 14 | 2011 | 232 | |
| 15 | 2014 | 215 | |
| 16 | Service Research Priorities: Managing and Delivering Service in Turbulent Times Hit paper breakdown → | 2021 | 208 |
| 17 | 2015 | 190 | |
| 18 | 2016 | 186 | |
| 19 | 2004 | 176 | |
| 20 | 2012 | 162 |
About Anders Gustafsson
Anders Gustafsson is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Strategy and Management and Management of Technology and Innovation, having authored 173 papers that have together received 11.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (66 papers), Service and Product Innovation (52 papers), Consumer Retail Behavior Studies (43 papers), Consumer Behavior in Brand Consumption and Identification (28 papers), Digital Marketing and Social Media (16 papers), Quality and Supply Management (12 papers), Innovative Approaches in Technology and Social Development (11 papers) and Technology Adoption and User Behaviour (10 papers). The work is most often cited by research in Marketing (6.5k citations), Organizational Behavior and Human Resource Management (4.9k citations), Business and International Management (445 citations), Information Systems and Management (1.5k citations) and Strategy and Management (2.2k citations). Anders Gustafsson has collaborated with scholars based in Sweden, Norway and United States. Frequent co-authors include Michael D. Johnson, Lars Witell, Inger Roos, Bo Edvardsson, Per Kristensson, Surabhi Verma, Heiko Gebauer, Martin Löfgren, Paul W. Fombelle and Tobias Otterbring. Their work appears in journals such as Journal of Business Research, Journal of Service Research, Journal of service management, Journal of Services Marketing and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.