Inger Roos
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
- Customer churn and segmentation
Papers in
-
- Customer Service Quality and Loyalty 28
- Marketing 24
- Consumer Retail Behavior Studies 14
- Service and Product Innovation 8
- Consumer Behavior in Brand Consumption and Identification 4
- Co-authors
- Anders Gustafsson (16 shared papers)Michael D. Johnson (1 shared paper)Bo Edvardsson (19 shared papers)Veronica Liljander (1 shared paper)Margareta Friman (5 shared papers)Lars E. Olsson (1 shared paper)Annika Ravald (1 shared paper)Teemu Laine (1 shared paper)
- Journals
- Journal of Service Research (6 papers)International Journal of Service Industry Management (5 papers)Journal of service management (1 paper)Journal of Marketing (1 paper)Journal of Relationship Marketing (1 paper)
- Partner nations
- SwedenFinlandUnited States
In The Last Decade
Inger Roos
30 papers receiving 2.5k citations
Inger Roos's Hit Papers
Peers
Comparison fields: 5 of 94
- Organizational Behavior and Human Resource Management 2.0k
- Marketing 1.7k
- Information Systems and Management 589
- Strategy and Management 455
- Management Information Systems 213
Countries citing papers authored by Inger Roos
This map shows the geographic impact of Inger Roos's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Inger Roos with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Inger Roos more than expected).
Fields of papers citing papers by Inger Roos
This network shows the impact of papers produced by Inger Roos. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Inger Roos. The network helps show where Inger Roos may publish in the future.
Co-authors
The 11 scholars most cited alongside Inger Roos, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 31 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention Hit paper breakdown → | 2005 | 1201 |
| 2 | 2005 | 529 | |
| 3 | 1999 | 241 | |
| 4 | 2001 | 173 | |
| 5 | 2002 | 123 | |
| 6 | 2004 | 121 | |
| 7 | 2002 | 101 | |
| 8 | 2007 | 48 | |
| 9 | 2009 | 39 | |
| 10 | 2008 | 30 | |
| 11 | 2011 | 29 | |
| 12 | 2016 | 26 | |
| 13 | 2005 | 24 | |
| 14 | 2006 | 22 | |
| 15 | Understanding Frequent Switching Patterns A Crucial Element in Managing Customer Relationships | 2007 | 22 |
| 16 | 2004 | 21 | |
| 17 | 2003 | 17 | |
| 18 | 2013 | 11 | |
| 19 | Service Portrays and Service Constructions: A Critical Review Through the Lens of the Customer | 2004 | 8 |
| 20 | Understanding the Trigger Effect on Customers' Maturity Processes in Telecommunications | 2002 | 8 |
About Inger Roos
Inger Roos is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Social Psychology and Information Systems and Management, having authored 31 papers that have together received 2.8k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (28 papers), Consumer Retail Behavior Studies (14 papers), Service and Product Innovation (8 papers), Business Strategy and Innovation (5 papers), Cognitive and psychological constructs research (4 papers), Consumer Behavior in Brand Consumption and Identification (4 papers), Digital Marketing and Social Media (2 papers) and Corporate Identity and Reputation (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (2.0k citations), Marketing (1.7k citations), Information Systems and Management (589 citations), Strategy and Management (455 citations) and Management Information Systems (213 citations). Inger Roos has collaborated with scholars based in Sweden, Finland and United States. Frequent co-authors include Anders Gustafsson, Michael D. Johnson, Bo Edvardsson, Veronica Liljander, Margareta Friman, Lars E. Olsson, Annika Ravald, Teemu Laine, Petri Suomala and Christian Grönroos. Their work appears in journals such as Journal of Service Research, International Journal of Service Industry Management, Journal of service management, Journal of Marketing and Journal of Relationship Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.