Fred Selnes
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 0.5%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
Papers in
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- Customer Service Quality and Loyalty 13
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- Innovation and Knowledge Management 3
- Business Strategy and Innovation 3
- Corporate Identity and Reputation 3
- Co-authors
- James Sallis (3 shared papers)Michael D. Johnson (3 shared papers)Håvard Hansen (3 shared papers)Ajay K. Kohli (2 shared papers)Bernard J. Jaworski (2 shared papers)Harald Biong (3 shared papers)Kåre Sandvik (2 shared papers)Sigurd Villads Troye (1 shared paper)
- Journals
- European Journal of Marketing (4 papers)Journal of Service Research (2 papers)Journal of Marketing (2 papers)International Business Review (1 paper)Journal of Economic Psychology (1 paper)
- Partner nations
- NorwayUnited StatesDenmark
In The Last Decade
Fred Selnes
23 papers receiving 3.0k citations
Fred Selnes's Hit Papers
Peers
Comparison fields: 5 of 106
- Organizational Behavior and Human Resource Management 2.2k
- Marketing 1.6k
- Information Systems and Management 599
- Strategy and Management 1.2k
- Management Information Systems 442
Countries citing papers authored by Fred Selnes
This map shows the geographic impact of Fred Selnes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Fred Selnes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Fred Selnes more than expected).
Fields of papers citing papers by Fred Selnes
This network shows the impact of papers produced by Fred Selnes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Fred Selnes. The network helps show where Fred Selnes may publish in the future.
Co-authors
The 10 scholars most cited alongside Fred Selnes, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 24 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Antecedents and consequences of trust and satisfaction in buyer‐seller relationships Hit paper breakdown → | 1998 | 827 |
| 2 | An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty Hit paper breakdown → | 1993 | 686 |
| 3 | Promoting Relationship Learning Hit paper breakdown → | 2003 | 645 |
| 4 | 2004 | 409 | |
| 5 | 1996 | 172 | |
| 6 | 2001 | 130 | |
| 7 | 2003 | 114 | |
| 8 | Subjective and Objective Measures of Product Knowledge Contrasted | 1986 | 103 |
| 9 | 2000 | 101 | |
| 10 | 2019 | 84 | |
| 11 | 1989 | 66 | |
| 12 | 1997 | 53 | |
| 13 | 1995 | 35 | |
| 14 | Diversifying your customer portfolio | 2005 | 26 |
| 15 | 2003 | 19 | |
| 16 | Market orientation in U.S. and Scandinavian companies : a cross culture study | 1997 | 15 |
| 17 | The Effect of Product Expertise on Decision Making and Search For Written and Sensory Information | 1999 | 13 |
| 18 | 1992 | 13 | |
| 19 | The strategic role of the salesperson in established buyer-seller relationships : working paper | 1996 | 8 |
| 20 | 2011 | 3 |
About Fred Selnes
Fred Selnes is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management, Management Information Systems, Marketing and Sociology and Political Science, having authored 24 papers that have together received 3.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (13 papers), Innovation and Knowledge Management (3 papers), Securities Regulation and Market Practices (3 papers), Business Strategy and Innovation (3 papers), Outsourcing and Supply Chain Management (3 papers), Corporate Identity and Reputation (3 papers), Quality and Supply Management (3 papers) and Accounting and Organizational Management (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (2.2k citations), Marketing (1.6k citations), Information Systems and Management (599 citations), Strategy and Management (1.2k citations) and Management Information Systems (442 citations). Fred Selnes has collaborated with scholars based in Norway, United States and Denmark. Frequent co-authors include James Sallis, Michael D. Johnson, Håvard Hansen, Ajay K. Kohli, Bernard J. Jaworski, Harald Biong, Kåre Sandvik, Sigurd Villads Troye, Jørn Flohr Nielsen and Sören Kock. Their work appears in journals such as European Journal of Marketing, Journal of Service Research, Journal of Marketing, International Business Review and Journal of Economic Psychology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.