Claes Fornell
Impact in
- Marketing top 0.01%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Environmental Sustainability in Business
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
Papers in
- Marketing 51
- Consumer Retail Behavior Studies 26
- Consumer Market Behavior and Pricing 16
- Consumer Behavior in Brand Consumption and Identification 14
- Securities Regulation and Market Practices 8
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- Customer Service Quality and Loyalty 44
- Co-authors
- David F. Larcker (8 shared papers)Eugene W. Anderson (12 shared papers)Fred L. Bookstein (2 shared papers)Donald R. Lehmann (4 shared papers)Michael D. Johnson (5 shared papers)Barbara Everitt Bryant (2 shared papers)Birger Wernerfelt (4 shared papers)Sunil Mithas (11 shared papers)
- Journals
- Journal of Marketing Research (24 papers)Journal of Marketing (16 papers)Journal of Consumer Research (5 papers)Marketing Science (4 papers)Journal of Economic Psychology (3 papers)
- Partner nations
- United StatesCanadaGuam
In The Last Decade
Claes Fornell
103 papers receiving 145.7k citations
Claes Fornell's Hit Papers
Peers
Comparison fields: 5 of 216
- Marketing 52.0k
- Organizational Behavior and Human Resource Management 57.0k
- Information Systems and Management 33.4k
- Strategy and Management 32.8k
- Business and International Management 3.6k
Countries citing papers authored by Claes Fornell
This map shows the geographic impact of Claes Fornell's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Claes Fornell with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Claes Fornell more than expected).
Fields of papers citing papers by Claes Fornell
This network shows the impact of papers produced by Claes Fornell. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Claes Fornell. The network helps show where Claes Fornell may publish in the future.
Co-authors
The 25 scholars most cited alongside Claes Fornell, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 107 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Hit paper breakdown → | 1981 | 53988 |
| 2 | Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Hit paper breakdown → | 1981 | 51500 |
| 3 | Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics Hit paper breakdown → | 1981 | 10657 |
| 4 | Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics Hit paper breakdown → | 1981 | 8184 |
| 5 | A National Customer Satisfaction Barometer: The Swedish Experience Hit paper breakdown → | 1992 | 3657 |
| 6 | Customer Satisfaction, Market Share, and Profitability: Findings from Sweden Hit paper breakdown → | 1994 | 3648 |
| 7 | The American Customer Satisfaction Index: Nature, Purpose, and Findings Hit paper breakdown → | 1996 | 2998 |
| 8 | Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory Hit paper breakdown → | 1982 | 2817 |
| 9 | Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory Hit paper breakdown → | 1982 | 1880 |
| 10 | A National Customer Satisfaction Barometer: The Swedish Experience Hit paper breakdown → | 1992 | 1799 |
| 11 | Customer Satisfaction, Market Share, and Profitability: Findings from Sweden Hit paper breakdown → | 1994 | 1791 |
| 12 | The American Customer Satisfaction Index: Nature, Purpose, and Findings Hit paper breakdown → | 1996 | 1470 |
| 13 | Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services Hit paper breakdown → | 1997 | 1047 |
| 14 | Customer Satisfaction and Shareholder Value Hit paper breakdown → | 2004 | 1010 |
| 15 | Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis Hit paper breakdown → | 1987 | 991 |
| 16 | A framework for comparing customer satisfaction across individuals and product categories Hit paper breakdown → | 1991 | 692 |
| 17 | Why Do Customer Relationship Management Applications Affect Customer Satisfaction? Hit paper breakdown → | 2005 | 621 |
| 18 | A Second Generation of Multivariate Analysis Hit paper breakdown → | 1982 | 597 |
| 19 | Customer Satisfaction and Stock Prices: High Returns, Low Risk Hit paper breakdown → | 2005 | 588 |
| 20 | 1985 | 497 |
About Claes Fornell
Claes Fornell is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Information Systems and Management, Management Science and Operations Research and Economics and Econometrics, having authored 107 papers that have together received 157.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (44 papers), Consumer Retail Behavior Studies (26 papers), Consumer Market Behavior and Pricing (16 papers), Consumer Behavior in Brand Consumption and Identification (14 papers), Securities Regulation and Market Practices (8 papers), Technology Adoption and User Behaviour (8 papers), Advanced Statistical Methods and Models (7 papers) and Wine Industry and Tourism (6 papers). The work is most often cited by research in Marketing (52.0k citations), Organizational Behavior and Human Resource Management (57.0k citations), Information Systems and Management (33.4k citations), Strategy and Management (32.8k citations) and Business and International Management (3.6k citations). Claes Fornell has collaborated with scholars based in United States, Canada and Guam. Frequent co-authors include David F. Larcker, Eugene W. Anderson, Fred L. Bookstein, Donald R. Lehmann, Michael D. Johnson, Barbara Everitt Bryant, Birger Wernerfelt, Sunil Mithas, William T. Robinson and Mayuram S. Krishnan. Their work appears in journals such as Journal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Marketing Science and Journal of Economic Psychology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.