Pennie Frow

35 papers and 6.5k indexed citations i.

About

Pennie Frow is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Strategy and Management. According to data from OpenAlex, Pennie Frow has authored 35 papers receiving a total of 6.5k indexed citations (citations by other indexed papers that have themselves been cited), including 29 papers in Marketing, 27 papers in Organizational Behavior and Human Resource Management and 14 papers in Strategy and Management. Recurrent topics in Pennie Frow’s work include Customer Service Quality and Loyalty (27 papers), Service and Product Innovation (26 papers) and Innovation and Knowledge Management (9 papers). Pennie Frow is often cited by papers focused on Customer Service Quality and Loyalty (27 papers), Service and Product Innovation (26 papers) and Innovation and Knowledge Management (9 papers). Pennie Frow collaborates with scholars based in Australia, United Kingdom and New Zealand. Pennie Frow's co-authors include Adrian Payne, Kaj Storbacka, Janet R. McColl‐Kennedy, Andreas Eggert, Simon Knox, Suvi Nenonen, Richard J. Varey, David Ballantyne, Wolfgang Ulaga and Toni Hilton and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Co-authorship network of co-authors of Pennie Frow i

Fields of papers citing papers by Pennie Frow

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Pennie Frow. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Pennie Frow. The network helps show where Pennie Frow may publish in the future.

Countries citing papers authored by Pennie Frow

Since Specialization
Citations

This map shows the geographic impact of Pennie Frow's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Pennie Frow with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Pennie Frow more than expected).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar’s output or impact.

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2025