Robert B. Johnston
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.1%
- Service and Product Innovation
- Consumer Retail Behavior Studies
Papers in
-
- Quality and Supply Management 28
- Outsourcing and Supply Chain Management 26
-
- Customer Service Quality and Loyalty 44
- Co-authors
- Stuart Chambers (3 shared papers)Nigel Slack (5 shared papers)Sherah Kurnia (17 shared papers)Jay Rao (1 shared paper)Susan Meyer Goldstein (1 shared paper)David E. Bowen (2 shared papers)Stefan Michel (2 shared papers)Rhian Silvestro (2 shared papers)
- Journals
- Journal of the Association for Information Systems (25 papers)International Journal of Operations & Production Management (12 papers)International Journal of Service Industry Management (12 papers)Biochemical and Biophysical Research Communications (5 papers)Service Industries Journal (5 papers)
- Partner nations
- AustraliaUnited KingdomUnited States
In The Last Decade
Robert B. Johnston
219 papers receiving 8.5k citations
Robert B. Johnston's Hit Papers
Peers
Comparison fields: 5 of 187
- Organizational Behavior and Human Resource Management 4.1k
- Marketing 3.3k
- Management Information Systems 2.8k
- Information Systems and Management 1.2k
- Strategy and Management 2.4k
Countries citing papers authored by Robert B. Johnston
This map shows the geographic impact of Robert B. Johnston's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Robert B. Johnston with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Robert B. Johnston more than expected).
Fields of papers citing papers by Robert B. Johnston
This network shows the impact of papers produced by Robert B. Johnston. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Robert B. Johnston. The network helps show where Robert B. Johnston may publish in the future.
Co-authors
The 25 scholars most cited alongside Robert B. Johnston, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 229 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Operations Management Hit paper breakdown → | 1995 | 1233 |
| 2 | The determinants of service quality: satisfiers and dissatisfiers Hit paper breakdown → | 1995 | 778 |
| 3 | The service concept: the missing link in service design research? Hit paper breakdown → | 2002 | 551 |
| 4 | 1992 | 388 | |
| 5 | 2011 | 251 | |
| 6 | 2005 | 242 | |
| 7 | 1995 | 218 | |
| 8 | 2012 | 178 | |
| 9 | Service Operations Management : Improving Service Delivery | 2007 | 177 |
| 10 | 2002 | 175 | |
| 11 | 2009 | 174 | |
| 12 | 1997 | 174 | |
| 13 | 2001 | 165 | |
| 14 | 1999 | 164 | |
| 15 | 1999 | 159 | |
| 16 | 2004 | 155 | |
| 17 | 1999 | 128 | |
| 18 | 2008 | 124 | |
| 19 | 2003 | 116 | |
| 20 | 2000 | 113 |
About Robert B. Johnston
Robert B. Johnston is a scholar working on Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management, Sociology and Political Science and Marketing, having authored 229 papers that have together received 10.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (44 papers), Information Systems Theories and Implementation (34 papers), Quality and Supply Management (28 papers), Outsourcing and Supply Chain Management (26 papers), Technology Adoption and User Behaviour (19 papers), Service and Product Innovation (19 papers), Innovation and Knowledge Management (17 papers) and Consumer Retail Behavior Studies (17 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (4.1k citations), Marketing (3.3k citations), Management Information Systems (2.8k citations), Information Systems and Management (1.2k citations) and Strategy and Management (2.4k citations). Robert B. Johnston has collaborated with scholars based in Australia, United Kingdom and United States. Frequent co-authors include Stuart Chambers, Nigel Slack, Sherah Kurnia, Jay Rao, Susan Meyer Goldstein, David E. Bowen, Stefan Michel, Rhian Silvestro, Chris Voss and Graham Clark. Their work appears in journals such as Journal of the Association for Information Systems, International Journal of Operations & Production Management, International Journal of Service Industry Management, Biochemical and Biophysical Research Communications and Service Industries Journal.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.