James G. Maxham
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 0.2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
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- Customer Service Quality and Loyalty 15
- Job Satisfaction and Organizational Behavior 8
- Marketing 10
- Consumer Retail Behavior Studies 6
- Consumer Behavior in Brand Consumption and Identification 4
- Consumer Market Behavior and Pricing 4
- Co-authors
- Richard G. Netemeyer (10 shared papers)Michael D. Hartline (1 shared paper)Daryl McKee (1 shared paper)Chris Pullig (2 shared papers)Donald R. Lichtenstein (3 shared papers)Amanda B. Bower (1 shared paper)D. Todd Donavan (4 shared papers)Joseph F. Hair (1 shared paper)
- Journals
- Journal of Marketing (6 papers)Journal of Retailing (4 papers)Journal of Applied Psychology (3 papers)Journal of Marketing Research (2 papers)Journal of Business Research (2 papers)
- Partner nations
- United StatesNorwayChina
In The Last Decade
James G. Maxham
20 papers receiving 4.2k citations
James G. Maxham's Hit Papers
Peers
Comparison fields: 5 of 92
- Organizational Behavior and Human Resource Management 3.4k
- Marketing 2.2k
- Information Systems and Management 927
- Management Information Systems 479
- Strategy and Management 666
Countries citing papers authored by James G. Maxham
This map shows the geographic impact of James G. Maxham's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by James G. Maxham with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites James G. Maxham more than expected).
Fields of papers citing papers by James G. Maxham
This network shows the impact of papers produced by James G. Maxham. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by James G. Maxham. The network helps show where James G. Maxham may publish in the future.
Co-authors
The 19 scholars most cited alongside James G. Maxham, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 21 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts Hit paper breakdown → | 2002 | 893 |
| 2 | Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent Hit paper breakdown → | 2002 | 739 |
| 3 | Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions Hit paper breakdown → | 2001 | 696 |
| 4 | Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees Hit paper breakdown → | 2000 | 589 |
| 5 | Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling Hit paper breakdown → | 2003 | 504 |
| 6 | 2005 | 358 | |
| 7 | 2012 | 165 | |
| 8 | 2006 | 128 | |
| 9 | 2008 | 126 | |
| 10 | 2002 | 87 | |
| 11 | 2010 | 86 | |
| 12 | 2016 | 82 | |
| 13 | 2010 | 75 | |
| 14 | 2012 | 47 | |
| 15 | 2018 | 39 | |
| 16 | 1999 | 19 | |
| 17 | 2012 | 19 | |
| 18 | 2015 | 17 | |
| 19 | 2018 | 11 | |
| 20 | 2015 | 2 |
About James G. Maxham
James G. Maxham is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Strategy and Management and Management Information Systems, having authored 21 papers that have together received 4.7k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (15 papers), Job Satisfaction and Organizational Behavior (8 papers), Consumer Retail Behavior Studies (6 papers), Consumer Behavior in Brand Consumption and Identification (4 papers), Consumer Market Behavior and Pricing (4 papers), Psychology of Social Influence (2 papers), Outsourcing and Supply Chain Management (2 papers) and Corporate Identity and Reputation (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (3.4k citations), Marketing (2.2k citations), Information Systems and Management (927 citations), Management Information Systems (479 citations) and Strategy and Management (666 citations). James G. Maxham has collaborated with scholars based in United States, Norway and China. Frequent co-authors include Richard G. Netemeyer, Michael D. Hartline, Daryl McKee, Chris Pullig, Donald R. Lichtenstein, Amanda B. Bower, D. Todd Donavan, Joseph F. Hair, Brad D. Carlson and Carrie M. Heilman. Their work appears in journals such as Journal of Marketing, Journal of Retailing, Journal of Applied Psychology, Journal of Marketing Research and Journal of Business Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.