Amy Smith
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 0.2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
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- Customer Service Quality and Loyalty 10
- Job Satisfaction and Organizational Behavior 3
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- Psychology of Social Influence 4
- Digital Marketing and Social Media 2
- Co-authors
- Ruth N. Bolton (4 shared papers)Janet Wagner (3 shared papers)Arvind Rangaswamy (1 shared paper)Venkatesh Shankar (1 shared paper)Janet R. McColl‐Kennedy (3 shared papers)Paul G. Patterson (2 shared papers)Michael K. Brady (1 shared paper)Zhi Lu (1 shared paper)
- Journals
- Journal of Service Research (3 papers)Journal of Marketing Research (2 papers)Library trends (1 paper)Journal of Retailing (1 paper)Journal of Retailing and Consumer Services (1 paper)
- Partner nations
- United StatesAustraliaUnited Kingdom
In The Last Decade
Amy Smith
26 papers receiving 4.7k citations
Amy Smith's Hit Papers
Peers
Comparison fields: 5 of 105
- Organizational Behavior and Human Resource Management 3.9k
- Marketing 2.6k
- Information Systems and Management 1.4k
- Sociology and Political Science 2.5k
- Management Information Systems 507
Countries citing papers authored by Amy Smith
This map shows the geographic impact of Amy Smith's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Amy Smith with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Amy Smith more than expected).
Fields of papers citing papers by Amy Smith
This network shows the impact of papers produced by Amy Smith. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Amy Smith. The network helps show where Amy Smith may publish in the future.
Co-authors
The 25 scholars most cited alongside Amy Smith, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 30 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery Hit paper breakdown → | 1999 | 1686 |
| 2 | Customer satisfaction and loyalty in online and offline environments Hit paper breakdown → | 2003 | 1237 |
| 3 | A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery Hit paper breakdown → | 1999 | 1170 |
| 4 | An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters Hit paper breakdown → | 1998 | 642 |
| 5 | 2009 | 228 | |
| 6 | 2003 | 99 | |
| 7 | 2009 | 50 | |
| 8 | 2005 | 42 | |
| 9 | 2007 | 39 | |
| 10 | 2006 | 14 | |
| 11 | 2019 | 11 | |
| 12 | 2011 | 10 | |
| 13 | 2008 | 7 | |
| 14 | Factors for Success: Academic Library Development Survey Results. | 2000 | 5 |
| 15 | 2018 | 5 | |
| 16 | 2013 | 5 | |
| 17 | 2022 | 4 | |
| 18 | 2020 | 3 | |
| 19 | 2021 | 3 | |
| 20 | Impact of a Student-Adaptive Pedagogy PD Program on Students' Multiplicative Reasoning. | 2018 | 2 |
About Amy Smith
Amy Smith is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science, Education, Marketing and General Agricultural and Biological Sciences, having authored 30 papers that have together received 5.3k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (10 papers), Diverse Educational Innovations Studies (4 papers), Psychology of Social Influence (4 papers), Consumer Retail Behavior Studies (4 papers), Job Satisfaction and Organizational Behavior (3 papers), Emotions and Moral Behavior (2 papers), Open Education and E-Learning (2 papers) and Digital Marketing and Social Media (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (3.9k citations), Marketing (2.6k citations), Information Systems and Management (1.4k citations), Sociology and Political Science (2.5k citations) and Management Information Systems (507 citations). Amy Smith has collaborated with scholars based in United States, Australia and United Kingdom. Frequent co-authors include Ruth N. Bolton, Janet Wagner, Arvind Rangaswamy, Venkatesh Shankar, Janet R. McColl‐Kennedy, Paul G. Patterson, Michael K. Brady, Zhi Lu, Young K. Kim and Mary Rogers. Their work appears in journals such as Journal of Service Research, Journal of Marketing Research, Library trends, Journal of Retailing and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.