Stephen S. Tax
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.1%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
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- Customer Service Quality and Loyalty 17
- Marketing 13
- Service and Product Innovation 8
- Consumer Retail Behavior Studies 5
- Co-authors
- Stephen W. Brown III (4 shared papers)Murali Chandrashekaran (4 shared papers)Jeffrey G. Blodgett (1 shared paper)Donna J. Hill (1 shared paper)F. Ian Stuart (4 shared papers)David M. McCutcheon (2 shared papers)Ian Wilkinson (1 shared paper)Ian Stuart (1 shared paper)
- Journals
- Journal of Marketing (3 papers)Journal of Operations Management (2 papers)Journal of Retailing (2 papers)Business Horizons (1 paper)Journal of Personal Selling and Sales Management (1 paper)
- Partner nations
- CanadaUnited StatesAustralia
In The Last Decade
Stephen S. Tax
23 papers receiving 5.0k citations
Stephen S. Tax's Hit Papers
Peers
Comparison fields: 5 of 99
- Organizational Behavior and Human Resource Management 4.3k
- Marketing 3.1k
- Information Systems and Management 1.2k
- Management Information Systems 691
- Strategy and Management 807
Countries citing papers authored by Stephen S. Tax
This map shows the geographic impact of Stephen S. Tax's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen S. Tax with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen S. Tax more than expected).
Fields of papers citing papers by Stephen S. Tax
This network shows the impact of papers produced by Stephen S. Tax. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen S. Tax. The network helps show where Stephen S. Tax may publish in the future.
Co-authors
The 20 scholars most cited alongside Stephen S. Tax, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 23 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Hit paper breakdown → | 1998 | 1707 |
| 2 | The effects of distributive, procedural, and interactional justice on postcomplaint behavior Hit paper breakdown → | 1997 | 1079 |
| 3 | Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Hit paper breakdown → | 1998 | 967 |
| 4 | Recovering and Learning from Service Failure | 1998 | 555 |
| 5 | 2007 | 265 | |
| 6 | 2013 | 263 | |
| 7 | 1997 | 154 | |
| 8 | 2013 | 133 | |
| 9 | 2004 | 110 | |
| 10 | 1996 | 87 | |
| 11 | 2000 | 62 | |
| 12 | 2004 | 45 | |
| 13 | How to prevent your customers from failing | 2006 | 38 |
| 14 | 2006 | 33 | |
| 15 | 2012 | 31 | |
| 16 | 1994 | 26 | |
| 17 | 2020 | 15 | |
| 18 | 1995 | 14 | |
| 19 | 1988 | 8 | |
| 20 | 2013 | 6 |
About Stephen S. Tax
Stephen S. Tax is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Management Information Systems, Strategy and Management and Sociology and Political Science, having authored 23 papers that have together received 5.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (17 papers), Service and Product Innovation (8 papers), Consumer Retail Behavior Studies (5 papers), Psychology of Social Influence (4 papers), Outsourcing and Supply Chain Management (3 papers), Digital Marketing and Social Media (3 papers), Corporate Identity and Reputation (3 papers) and Quality and Supply Management (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (4.3k citations), Marketing (3.1k citations), Information Systems and Management (1.2k citations), Management Information Systems (691 citations) and Strategy and Management (807 citations). Stephen S. Tax has collaborated with scholars based in Canada, United States and Australia. Frequent co-authors include Stephen W. Brown III, Murali Chandrashekaran, Jeffrey G. Blodgett, Donna J. Hill, F. Ian Stuart, David M. McCutcheon, Ian Wilkinson, Ian Stuart, Rajdeep Grewal and Ina Garnefeld. Their work appears in journals such as Journal of Marketing, Journal of Operations Management, Journal of Retailing, Business Horizons and Journal of Personal Selling and Sales Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.