Veronica Liljander
Impact in
- Information Systems and Management top 0.1%
- Technology Adoption and User Behaviour
- Marketing top 0.2%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Consumer Behavior and Marketing Influence
Papers in
-
- Digital Marketing and Social Media 14
- Psychology of Social Influence 3
-
- Customer Service Quality and Loyalty 16
- Co-authors
- Allard C.R. van Riel (8 shared papers)Johanna Gummerus (10 shared papers)Tore Strandvik (2 shared papers)Sandra Streukens (2 shared papers)Minna Pihlström (2 shared papers)Dina Ribbink (1 shared paper)Minna Pura (1 shared paper)Pia Polsa (4 shared papers)
- Journals
- International Journal of Service Industry Management (3 papers)Journal of Retailing and Consumer Services (2 papers)Journal of Business Ethics (2 papers)Journal of Services Marketing (2 papers)Psychology and Marketing (2 papers)
- Partner nations
- FinlandNetherlandsBelgium
In The Last Decade
Veronica Liljander
27 papers receiving 3.6k citations
Veronica Liljander's Hit Papers
Peers
Comparison fields: 5 of 93
- Information Systems and Management 1.8k
- Marketing 2.2k
- Organizational Behavior and Human Resource Management 2.4k
- Sociology and Political Science 2.3k
- Communication 199
Countries citing papers authored by Veronica Liljander
This map shows the geographic impact of Veronica Liljander's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Veronica Liljander with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Veronica Liljander more than expected).
Fields of papers citing papers by Veronica Liljander
This network shows the impact of papers produced by Veronica Liljander. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Veronica Liljander. The network helps show where Veronica Liljander may publish in the future.
Co-authors
The 17 scholars most cited alongside Veronica Liljander, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 28 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Customer engagement in a Facebook brand community Hit paper breakdown → | 2012 | 670 |
| 2 | Comfort your online customer: quality, trust and loyalty on the internet Hit paper breakdown → | 2004 | 655 |
| 3 | 1997 | 474 | |
| 4 | 2001 | 389 | |
| 5 | 2005 | 355 | |
| 6 | 2004 | 321 | |
| 7 | 2006 | 234 | |
| 8 | 2012 | 173 | |
| 9 | 1993 | 166 | |
| 10 | 2009 | 158 | |
| 11 | 2002 | 120 | |
| 12 | 2015 | 92 | |
| 13 | 2002 | 88 | |
| 14 | 2004 | 52 | |
| 15 | 2018 | 50 | |
| 16 | 2015 | 39 | |
| 17 | 2011 | 37 | |
| 18 | 2007 | 24 | |
| 19 | 2014 | 22 | |
| 20 | 2011 | 17 |
About Veronica Liljander
Veronica Liljander is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management, Marketing, Information Systems and Management and Strategy and Management, having authored 28 papers that have together received 4.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (16 papers), Digital Marketing and Social Media (14 papers), Consumer Behavior in Brand Consumption and Identification (11 papers), Technology Adoption and User Behaviour (9 papers), Consumer Retail Behavior Studies (4 papers), Psychology of Social Influence (3 papers), Psychology of Moral and Emotional Judgment (2 papers) and Corporate Identity and Reputation (2 papers). The work is most often cited by research in Information Systems and Management (1.8k citations), Marketing (2.2k citations), Organizational Behavior and Human Resource Management (2.4k citations), Sociology and Political Science (2.3k citations) and Communication (199 citations). Veronica Liljander has collaborated with scholars based in Finland, Netherlands and Belgium. Frequent co-authors include Allard C.R. van Riel, Johanna Gummerus, Tore Strandvik, Sandra Streukens, Minna Pihlström, Dina Ribbink, Minna Pura, Pia Polsa, Inger Roos and Magnus Söderlund. Their work appears in journals such as International Journal of Service Industry Management, Journal of Retailing and Consumer Services, Journal of Business Ethics, Journal of Services Marketing and Psychology and Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.