Timothy L. Keiningham
Impact in
- Marketing top 0.1%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Consumer Market Behavior and Pricing
- Service and Product Innovation
- Customer churn and segmentation
-
- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 54
- Marketing 54
- Consumer Retail Behavior Studies 36
- Consumer Behavior in Brand Consumption and Identification 19
- Customer churn and segmentation 15
- Consumer Market Behavior and Pricing 8
- Service and Product Innovation 5
- Co-authors
- Roland T. Rust (6 shared papers)Anthony J. Zahorik (4 shared papers)Lerzan Aksoy (50 shared papers)Bruce Cooil (17 shared papers)Tor W. Andreassen (10 shared papers)Katherine N. Lemon (2 shared papers)Alexander Buoye (17 shared papers)Bart Larivière (9 shared papers)
- Journals
- Journal of service management (16 papers)Journal of Service Research (10 papers)Journal of Marketing (7 papers)Journal of Relationship Marketing (4 papers)Journal of Business Research (2 papers)
- Partner nations
- United StatesTürkiyeBelgium
In The Last Decade
Timothy L. Keiningham
75 papers receiving 5.1k citations
Timothy L. Keiningham's Hit Papers
Peers
Comparison fields: 5 of 118
- Marketing 3.6k
- Organizational Behavior and Human Resource Management 3.9k
- Information Systems and Management 893
- Tourism, Leisure and Hospitality Management 90
- Management Information Systems 489
Countries citing papers authored by Timothy L. Keiningham
This map shows the geographic impact of Timothy L. Keiningham's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Timothy L. Keiningham with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Timothy L. Keiningham more than expected).
Fields of papers citing papers by Timothy L. Keiningham
This network shows the impact of papers produced by Timothy L. Keiningham. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Timothy L. Keiningham. The network helps show where Timothy L. Keiningham may publish in the future.
Co-authors
The 25 scholars most cited alongside Timothy L. Keiningham, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 76 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Return on Quality (ROQ): Making Service Quality Financially Accountable Hit paper breakdown → | 1995 | 1137 |
| 2 | 1995 | 493 | |
| 3 | 2006 | 403 | |
| 4 | Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature Hit paper breakdown → | 2020 | 291 |
| 5 | 2007 | 274 | |
| 6 | 2007 | 233 | |
| 7 | 2019 | 184 | |
| 8 | 2007 | 169 | |
| 9 | 2003 | 167 | |
| 10 | Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality | 1993 | 138 |
| 11 | 2013 | 131 | |
| 12 | 2007 | 130 | |
| 13 | 2006 | 115 | |
| 14 | 2017 | 98 | |
| 15 | 2010 | 88 | |
| 16 | The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success | 2001 | 82 |
| 17 | 2014 | 79 | |
| 18 | 2005 | 77 | |
| 19 | 2012 | 73 | |
| 20 | 2020 | 72 |
About Timothy L. Keiningham
Timothy L. Keiningham is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science and Management Information Systems, having authored 76 papers that have together received 5.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (54 papers), Consumer Retail Behavior Studies (36 papers), Consumer Behavior in Brand Consumption and Identification (19 papers), Customer churn and segmentation (15 papers), Digital Marketing and Social Media (10 papers), Consumer Market Behavior and Pricing (8 papers), Service and Product Innovation (5 papers) and Corporate Social Responsibility Reporting (4 papers). The work is most often cited by research in Marketing (3.6k citations), Organizational Behavior and Human Resource Management (3.9k citations), Information Systems and Management (893 citations), Tourism, Leisure and Hospitality Management (90 citations) and Management Information Systems (489 citations). Timothy L. Keiningham has collaborated with scholars based in United States, Türkiye and Belgium. Frequent co-authors include Roland T. Rust, Anthony J. Zahorik, Lerzan Aksoy, Bruce Cooil, Tor W. Andreassen, Katherine N. Lemon, Alexander Buoye, Bart Larivière, Luke Williams and Arne De Keyser. Their work appears in journals such as Journal of service management, Journal of Service Research, Journal of Marketing, Journal of Relationship Marketing and Journal of Business Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.