Christopher Lovelock
Impact in
- Marketing top 0.1%
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 12
- Employee Performance and Motivation 3
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- Marketing and Advertising Strategies 4
- Co-authors
- Jochen Wirtz (11 shared papers)Evert Gummesson (1 shared paper)Lauren K. Wright (2 shared papers)George S. Yip (1 shared paper)David J. Reibstein (2 shared papers)Charles B. Weinberg (6 shared papers)Rhett H. Walker (2 shared papers)Barbara R. Lewis (1 shared paper)
- Journals
- Journal of Marketing (4 papers)Journal of Marketing Research (2 papers)Transportation (2 papers)Journal of Services Marketing (1 paper)Business Horizons (1 paper)
- Partner nations
- United StatesSingaporeSweden
In The Last Decade
Christopher Lovelock
60 papers receiving 5.0k citations
Christopher Lovelock's Hit Papers
Peers
Comparison fields: 5 of 129
- Marketing 3.2k
- Organizational Behavior and Human Resource Management 3.5k
- Information Systems and Management 692
- Strategy and Management 1.2k
- Management Information Systems 685
Countries citing papers authored by Christopher Lovelock
This map shows the geographic impact of Christopher Lovelock's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Christopher Lovelock with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Christopher Lovelock more than expected).
Fields of papers citing papers by Christopher Lovelock
This network shows the impact of papers produced by Christopher Lovelock. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Christopher Lovelock. The network helps show where Christopher Lovelock may publish in the future.
Co-authors
The 25 scholars most cited alongside Christopher Lovelock, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 61 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Classifying Services to Gain Strategic Marketing Insights Hit paper breakdown → | 1983 | 1330 |
| 2 | Whither Services Marketing? Hit paper breakdown → | 2004 | 781 |
| 3 | Services Marketing: People, Technology, Strategy Hit paper breakdown → | 1984 | 671 |
| 4 | Classifying Services to Gain Strategic Marketing Insights Hit paper breakdown → | 1983 | 586 |
| 5 | Principles of service marketing and management | 1999 | 407 |
| 6 | 1996 | 273 | |
| 7 | Managing services : marketing, operations, and human resources | 1988 | 199 |
| 8 | Service marketing : people, technology, strategy | 2011 | 186 |
| 9 | 1978 | 113 | |
| 10 | Product Plus: How Product + Service = Competitive Advantage | 1993 | 100 |
| 11 | Services marketing : a European perspective | 1999 | 94 |
| 12 | Marketing for Public and Nonprofit Managers | 1984 | 91 |
| 13 | 1980 | 88 | |
| 14 | 1978 | 83 | |
| 15 | Services marketing : an Asia-Pacific and Australian perspective | 2004 | 78 |
| 16 | 1976 | 64 | |
| 17 | 1999 | 64 | |
| 18 | 2015 | 63 | |
| 19 | Principles of service marketing and management, 2nd ed | 2002 | 52 |
| 20 | 1995 | 48 |
About Christopher Lovelock
Christopher Lovelock is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Demography, Sociology and Political Science and Strategy and Management, having authored 61 papers that have together received 5.9k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (12 papers), SMEs Development and Digital Marketing (7 papers), Marketing and Advertising Strategies (4 papers), Employee Performance and Motivation (3 papers), Digital Marketing and Social Media (3 papers), Agriculture and Agroindustry Studies (3 papers), Transportation Planning and Optimization (3 papers) and International Business and FDI (3 papers). The work is most often cited by research in Marketing (3.2k citations), Organizational Behavior and Human Resource Management (3.5k citations), Information Systems and Management (692 citations), Strategy and Management (1.2k citations) and Management Information Systems (685 citations). Christopher Lovelock has collaborated with scholars based in United States, Singapore and Sweden. Frequent co-authors include Jochen Wirtz, Evert Gummesson, Lauren K. Wright, George S. Yip, David J. Reibstein, Charles B. Weinberg, Rhett H. Walker, Barbara R. Lewis, Sandra Vandermerwe and G. F. Wright. Their work appears in journals such as Journal of Marketing, Journal of Marketing Research, Transportation, Journal of Services Marketing and Business Horizons.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.