John Bateson
Impact in
- Marketing top 0.2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
- Consumer Market Behavior and Pricing
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 10
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- Consumer Behavior in Brand Consumption and Identification 5
- Consumer Retail Behavior Studies 4
- Co-authors
- Michael K. Hui (4 shared papers)Jochen Wirtz (6 shared papers)K. Douglas Hoffman (3 shared papers)Rowland T. Moriarty (2 shared papers)David J. Reibstein (2 shared papers)William Boulding (2 shared papers)Gregory Elliott (1 shared paper)Dawn Birch (1 shared paper)
- Journals
- International Journal of Service Industry Management (3 papers)Journal of Marketing Research (2 papers)Journal of Consumer Research (2 papers)Marketing Science (2 papers)Journal of service management (1 paper)
- Partner nations
- United KingdomUnited StatesSingapore
In The Last Decade
John Bateson
35 papers receiving 2.9k citations
John Bateson's Hit Papers
Peers
Comparison fields: 5 of 133
- Marketing 2.0k
- Organizational Behavior and Human Resource Management 1.9k
- Information Systems and Management 493
- Tourism, Leisure and Hospitality Management 66
- Sociology and Political Science 1.1k
Countries citing papers authored by John Bateson
This map shows the geographic impact of John Bateson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by John Bateson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites John Bateson more than expected).
Fields of papers citing papers by John Bateson
This network shows the impact of papers produced by John Bateson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by John Bateson. The network helps show where John Bateson may publish in the future.
Co-authors
The 25 scholars most cited alongside John Bateson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 37 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience Hit paper breakdown → | 1991 | 972 |
| 2 | 1999 | 337 | |
| 3 | Self-service consumer: An exploratory study. | 1985 | 305 |
| 4 | 1992 | 298 | |
| 5 | Managing Services Marketing: Text and Readings | 1989 | 183 |
| 6 | 2020 | 172 | |
| 7 | Essentials of Services Marketing | 1997 | 164 |
| 8 | 1978 | 123 | |
| 9 | Services Marketing: Concepts, Strategies, & Cases | 2005 | 122 |
| 10 | 1988 | 95 | |
| 11 | 1995 | 95 | |
| 12 | 1982 | 77 | |
| 13 | 2003 | 71 | |
| 14 | 2002 | 56 | |
| 15 | 2002 | 55 | |
| 16 | 1982 | 39 | |
| 17 | 1999 | 35 | |
| 18 | 2014 | 21 | |
| 19 | 1985 | 21 | |
| 20 | Testing a Theory of Crowding in the Service Environment | 1990 | 19 |
About John Bateson
John Bateson is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and General Health Professions, having authored 37 papers that have together received 3.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (10 papers), Consumer Behavior in Brand Consumption and Identification (5 papers), Consumer Retail Behavior Studies (4 papers), Wine Industry and Tourism (3 papers), Psychology of Social Influence (3 papers), Technology Adoption and User Behaviour (3 papers), Telemedicine and Telehealth Implementation (2 papers) and Economic and Environmental Valuation (2 papers). The work is most often cited by research in Marketing (2.0k citations), Organizational Behavior and Human Resource Management (1.9k citations), Information Systems and Management (493 citations), Tourism, Leisure and Hospitality Management (66 citations) and Sociology and Political Science (1.1k citations). John Bateson has collaborated with scholars based in United Kingdom, United States and Singapore. Frequent co-authors include Michael K. Hui, Jochen Wirtz, K. Douglas Hoffman, Rowland T. Moriarty, David J. Reibstein, William Boulding, Gregory Elliott, Dawn Birch, Éric Langeard and Grady D. Bruce. Their work appears in journals such as International Journal of Service Industry Management, Journal of Marketing Research, Journal of Consumer Research, Marketing Science and Journal of service management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.