John Bateson
Impact in
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
- Consumer Behavior and Marketing Influence
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- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 19
- Employer Branding and e-HRM 3
- Human Resource and Talent Management 2
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- Consumer Retail Behavior Studies 4
- Service and Product Innovation 4
- Marketing and Advertising Strategies 2
- Co-authors
- Michael K. Hui (4 shared papers)Jochen Wirtz (6 shared papers)K. Douglas Hoffman (2 shared papers)Rowland T. Moriarty (1 shared paper)William Boulding (2 shared papers)David J. Reibstein (2 shared papers)Éric Langeard (2 shared papers)Christopher H. Lovelock (1 shared paper)
- Journals
- International Journal of Service Industry Management (3 papers)Journal of Consumer Research (2 papers)Marketing Science (2 papers)Academy of Management Perspectives (1 paper)Organizational Dynamics (1 paper)
- Partner nations
- United KingdomSingaporeUnited States
In The Last Decade
John Bateson
27 papers receiving 2.5k citations
Peers
Comparison fields: 5 of 97
- Marketing 1.1k
- Organizational Behavior and Human Resource Management 1.3k
- Information Systems and Management 251
- General Decision Sciences 43
- Sociology and Political Science 408
Countries citing papers authored by John Bateson
This map shows the geographic impact of John Bateson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by John Bateson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites John Bateson more than expected).
Fields of papers citing papers by John Bateson
This network shows the impact of papers produced by John Bateson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by John Bateson. The network helps show where John Bateson may publish in the future.
Co-authors
The 25 scholars most cited alongside John Bateson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 27 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 1991 | 952 | |
| 2 | 1999 | 333 | |
| 3 | 1992 | 293 | |
| 4 | Self-service consumer: An exploratory study. | 1985 | 286 |
| 5 | Managing Services Marketing: Text and Readings | 1989 | 174 |
| 6 | Essentials of Services Marketing | 1997 | 155 |
| 7 | 1978 | 104 | |
| 8 | 1988 | 89 | |
| 9 | 1995 | 89 | |
| 10 | 1982 | 80 | |
| 11 | 2002 | 55 | |
| 12 | 2002 | 52 | |
| 13 | 1999 | 32 | |
| 14 | 2014 | 20 | |
| 15 | Testing a Theory of Crowding in the Service Environment | 1990 | 19 |
| 16 | 2012 | 18 | |
| 17 | 1990 | 14 | |
| 18 | 2023 | 10 | |
| 19 | 2021 | 9 | |
| 20 | Consumer Uses of Common Dimensions in the Appraisal of Services | 1982 | 8 |
About John Bateson
John Bateson is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Ocean Engineering, Management Science and Operations Research and Economics and Econometrics, having authored 27 papers that have together received 2.8k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (19 papers), Consumer Retail Behavior Studies (4 papers), Service and Product Innovation (4 papers), Employer Branding and e-HRM (3 papers), Evacuation and Crowd Dynamics (2 papers), Economic and Environmental Valuation (2 papers), Human Resource and Talent Management (2 papers) and Marketing and Advertising Strategies (2 papers). The work is most often cited by research in Marketing (1.1k citations), Organizational Behavior and Human Resource Management (1.3k citations), Information Systems and Management (251 citations), General Decision Sciences (43 citations) and Sociology and Political Science (408 citations). John Bateson has collaborated with scholars based in United Kingdom, Singapore and United States. Frequent co-authors include Michael K. Hui, Jochen Wirtz, K. Douglas Hoffman, Rowland T. Moriarty, William Boulding, David J. Reibstein, Éric Langeard, Christopher H. Lovelock, Robert F. Young and Pierre Eiglier. Their work appears in journals such as International Journal of Service Industry Management, Journal of Consumer Research, Marketing Science, Academy of Management Perspectives and Organizational Dynamics.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.