Thomas Gruen
Impact in
- Marketing top 0.2%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Consumer Market Behavior and Pricing
-
- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 19
- Marketing 17
- Consumer Behavior in Brand Consumption and Identification 10
- Consumer Retail Behavior Studies 6
- Service and Product Innovation 5
- Co-authors
- Talai Osmonbekov (4 shared papers)Andrew J. Czaplewski (4 shared papers)Frank Acito (1 shared paper)John O. Summers (1 shared paper)Daniel Corsten (4 shared papers)Lin Guo (6 shared papers)Chuanyi Tang (4 shared papers)Reshma Shah (1 shared paper)
- Journals
- Journal of Business Research (3 papers)Journal of Service Research (2 papers)Journal of the Academy of Marketing Science (2 papers)International Journal of Physical Distribution & Logistics Management (1 paper)Journal of Business and Industrial Marketing (1 paper)
- Partner nations
- United StatesSwitzerlandGermany
In The Last Decade
Thomas Gruen
30 papers receiving 3.0k citations
Thomas Gruen's Hit Papers
Peers
Comparison fields: 5 of 100
- Marketing 1.8k
- Organizational Behavior and Human Resource Management 1.6k
- Information Systems and Management 697
- Management Information Systems 384
- Sociology and Political Science 1.6k
Countries citing papers authored by Thomas Gruen
This map shows the geographic impact of Thomas Gruen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Thomas Gruen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Thomas Gruen more than expected).
Fields of papers citing papers by Thomas Gruen
This network shows the impact of papers produced by Thomas Gruen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Thomas Gruen. The network helps show where Thomas Gruen may publish in the future.
Co-authors
The 23 scholars most cited alongside Thomas Gruen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 31 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations Hit paper breakdown → | 2000 | 813 |
| 2 | eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty Hit paper breakdown → | 2006 | 770 |
| 3 | 1995 | 248 | |
| 4 | 2003 | 199 | |
| 5 | 2007 | 162 | |
| 6 | Stock-Outs Cause Walkouts | 2004 | 121 |
| 7 | 2013 | 121 | |
| 8 | 2005 | 109 | |
| 9 | 2015 | 107 | |
| 10 | 2010 | 100 | |
| 11 | 2014 | 89 | |
| 12 | 2000 | 88 | |
| 13 | 2015 | 74 | |
| 14 | 2004 | 63 | |
| 15 | 1997 | 49 | |
| 16 | 2005 | 47 | |
| 17 | 2018 | 41 | |
| 18 | 2020 | 32 | |
| 19 | 2014 | 29 | |
| 20 | 2000 | 24 |
About Thomas Gruen
Thomas Gruen is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Management Information Systems and Strategy and Management, having authored 31 papers that have together received 3.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (10 papers), Consumer Behavior in Brand Consumption and Identification (10 papers), Consumer Retail Behavior Studies (6 papers), Service and Product Innovation (5 papers), Quality and Supply Management (4 papers), Technology Adoption and User Behaviour (4 papers) and Psychology of Social Influence (3 papers). The work is most often cited by research in Marketing (1.8k citations), Organizational Behavior and Human Resource Management (1.6k citations), Information Systems and Management (697 citations), Management Information Systems (384 citations) and Sociology and Political Science (1.6k citations). Thomas Gruen has collaborated with scholars based in United States, Switzerland and Germany. Frequent co-authors include Talai Osmonbekov, Andrew J. Czaplewski, Frank Acito, John O. Summers, Daniel Corsten, Lin Guo, Chuanyi Tang, Reshma Shah, Nelson Barber and Melissa Bishop. Their work appears in journals such as Journal of Business Research, Journal of Service Research, Journal of the Academy of Marketing Science, International Journal of Physical Distribution & Logistics Management and Journal of Business and Industrial Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.