Jill Sweeney
Impact in
- Marketing top 0.02%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Environmental Sustainability in Business
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- Customer Service Quality and Loyalty
Papers in
- Marketing 60
- Consumer Behavior in Brand Consumption and Identification 31
- Service and Product Innovation 24
- Consumer Retail Behavior Studies 17
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- Customer Service Quality and Loyalty 55
- Co-authors
- Geoffrey N. Soutar (41 shared papers)Lester W. Johnson (11 shared papers)Tracey S. Dagger (8 shared papers)Janet R. McColl‐Kennedy (13 shared papers)Tim Mazzarol (11 shared papers)Joffre Swait́ (3 shared papers)Stephen L. Vargo (2 shared papers)Yasmin van Kasteren (1 shared paper)
- Journals
- Journal of Service Research (10 papers)Journal of Services Marketing (8 papers)Australasian Marketing Journal (AMJ) (8 papers)European Journal of Marketing (7 papers)Psychology and Marketing (6 papers)
- Partner nations
- AustraliaUnited StatesMalaysia
In The Last Decade
Jill Sweeney
101 papers receiving 12.2k citations
Jill Sweeney's Hit Papers
Peers
Comparison fields: 5 of 159
- Marketing 8.3k
- Organizational Behavior and Human Resource Management 6.3k
- Information Systems and Management 2.3k
- Tourism, Leisure and Hospitality Management 268
- Sociology and Political Science 5.8k
Countries citing papers authored by Jill Sweeney
This map shows the geographic impact of Jill Sweeney's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jill Sweeney with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jill Sweeney more than expected).
Fields of papers citing papers by Jill Sweeney
This network shows the impact of papers produced by Jill Sweeney. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jill Sweeney. The network helps show where Jill Sweeney may publish in the future.
Co-authors
The 25 scholars most cited alongside Jill Sweeney, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 109 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Consumer perceived value: The development of a multiple item scale Hit paper breakdown → | 2001 | 4618 |
| 2 | The role of perceived risk in the quality-value relationship: A study in a retail environment Hit paper breakdown → | 1999 | 1267 |
| 3 | Health Care Customer Value Cocreation Practice Styles Hit paper breakdown → | 2012 | 822 |
| 4 | A Hierarchical Model of Health Service Quality Hit paper breakdown → | 2007 | 555 |
| 5 | Customer Effort in Value Cocreation Activities Hit paper breakdown → | 2015 | 349 |
| 6 | 2008 | 348 | |
| 7 | Co-becoming Bawaka Hit paper breakdown → | 2015 | 321 |
| 8 | 2007 | 308 | |
| 9 | 2007 | 257 | |
| 10 | 1997 | 254 | |
| 11 | 2000 | 235 | |
| 12 | 2007 | 224 | |
| 13 | 2006 | 195 | |
| 14 | 2012 | 187 | |
| 15 | 2006 | 180 | |
| 16 | 2011 | 174 | |
| 17 | 2007 | 161 | |
| 18 | 2014 | 161 | |
| 19 | 2002 | 159 | |
| 20 | 2000 | 153 |
About Jill Sweeney
Jill Sweeney is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, General Health Professions and Strategy and Management, having authored 109 papers that have together received 13.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (55 papers), Consumer Behavior in Brand Consumption and Identification (31 papers), Service and Product Innovation (24 papers), Digital Marketing and Social Media (18 papers), Consumer Retail Behavior Studies (17 papers), Technology Adoption and User Behaviour (9 papers), Aging, Elder Care, and Social Issues (6 papers) and Hermeneutics and Narrative Identity (6 papers). The work is most often cited by research in Marketing (8.3k citations), Organizational Behavior and Human Resource Management (6.3k citations), Information Systems and Management (2.3k citations), Tourism, Leisure and Hospitality Management (268 citations) and Sociology and Political Science (5.8k citations). Jill Sweeney has collaborated with scholars based in Australia, United States and Malaysia. Frequent co-authors include Geoffrey N. Soutar, Lester W. Johnson, Tracey S. Dagger, Janet R. McColl‐Kennedy, Tim Mazzarol, Joffre Swait́, Stephen L. Vargo, Yasmin van Kasteren, Tracey S. Danaher and David Webb. Their work appears in journals such as Journal of Service Research, Journal of Services Marketing, Australasian Marketing Journal (AMJ), European Journal of Marketing and Psychology and Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.