Stephen Brown
Impact in
- Marketing top 0.02%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
Papers in
- Marketing 121
- Consumer Behavior in Brand Consumption and Identification 73
- Consumer Retail Behavior Studies 38
- Service and Product Innovation 22
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- Customer Service Quality and Loyalty 44
- Co-authors
- Stephen S. Tax (4 shared papers)Mary Jo Bitner (14 shared papers)Murali Chandrashekaran (2 shared papers)Lance A. Bettencourt (6 shared papers)Amy L. Ostrom (3 shared papers)Teresa A. Swartz (4 shared papers)Matthew L. Meuter (1 shared paper)Raymond P. Fisk (3 shared papers)
- Journals
- Journal of Marketing Management (19 papers)Journal of Marketing (13 papers)Marketing Theory (9 papers)European Journal of Marketing (9 papers)Business Horizons (8 papers)
- Partner nations
- United KingdomUnited StatesCanada
In The Last Decade
Stephen Brown
198 papers receiving 14.7k citations
Stephen Brown's Hit Papers
Peers
Comparison fields: 5 of 156
- Marketing 9.2k
- Organizational Behavior and Human Resource Management 10.0k
- Information Systems and Management 2.6k
- Tourism, Leisure and Hospitality Management 331
- Strategy and Management 2.9k
Countries citing papers authored by Stephen Brown
This map shows the geographic impact of Stephen Brown's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen Brown with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen Brown more than expected).
Fields of papers citing papers by Stephen Brown
This network shows the impact of papers produced by Stephen Brown. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen Brown. The network helps show where Stephen Brown may publish in the future.
Co-authors
The 25 scholars most cited alongside Stephen Brown, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 221 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Hit paper breakdown → | 1998 | 1740 |
| 2 | Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies Hit paper breakdown → | 2005 | 1394 |
| 3 | Moving Forward and Making a Difference: Research Priorities for the Science of Service Hit paper breakdown → | 2010 | 1251 |
| 4 | Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Hit paper breakdown → | 1998 | 957 |
| 5 | A Gap Analysis of Professional Service Quality Hit paper breakdown → | 1989 | 772 |
| 6 | Tracking the evolution of the services marketing literature Hit paper breakdown → | 1993 | 750 |
| 7 | Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors Hit paper breakdown → | 1997 | 744 |
| 8 | Consumer satisfaction and perceived quality: Complementary or divergent constructs? Hit paper breakdown → | 1994 | 573 |
| 9 | Client Co-Production in Knowledge-Intensive Business Services Hit paper breakdown → | 2002 | 569 |
| 10 | Recovering and Learning from Service Failure Hit paper breakdown → | 1998 | 568 |
| 11 | 2001 | 399 | |
| 12 | 2005 | 344 | |
| 13 | 2005 | 333 | |
| 14 | 2003 | 314 | |
| 15 | 1989 | 301 | |
| 16 | 2013 | 265 | |
| 17 | 2012 | 247 | |
| 18 | 1994 | 211 | |
| 19 | 1999 | 209 | |
| 20 | 2005 | 171 |
About Stephen Brown
Stephen Brown is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Strategy and Management and Social Psychology, having authored 221 papers that have together received 16.8k indexed citations. Recurring topics across this work include Consumer Behavior in Brand Consumption and Identification (73 papers), Customer Service Quality and Loyalty (44 papers), Consumer Retail Behavior Studies (38 papers), Nostalgia and Consumer Behavior (22 papers), Service and Product Innovation (22 papers), Media, Gender, and Advertising (21 papers), Management and Marketing Education (13 papers) and Digital Marketing and Social Media (12 papers). The work is most often cited by research in Marketing (9.2k citations), Organizational Behavior and Human Resource Management (10.0k citations), Information Systems and Management (2.6k citations), Tourism, Leisure and Hospitality Management (331 citations) and Strategy and Management (2.9k citations). Stephen Brown has collaborated with scholars based in United Kingdom, United States and Canada. Frequent co-authors include Stephen S. Tax, Mary Jo Bitner, Murali Chandrashekaran, Lance A. Bettencourt, Amy L. Ostrom, Teresa A. Swartz, Matthew L. Meuter, Raymond P. Fisk, Dwayne D. Gremler and Wayne A. Neu. Their work appears in journals such as Journal of Marketing Management, Journal of Marketing, Marketing Theory, European Journal of Marketing and Business Horizons.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.