Jay Kandampully
Impact in
- Marketing top 0.05%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Environmental Sustainability in Business
- Sharing Economy and Platforms
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- Customer Service Quality and Loyalty
Papers in
- Marketing 82
- Service and Product Innovation 32
- Consumer Behavior in Brand Consumption and Identification 30
- Consumer Retail Behavior Studies 30
- Sharing Economy and Platforms 11
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- Customer Service Quality and Loyalty 69
- Co-authors
- Dwi Suhartanto (2 shared papers)Anil Bilgihan (17 shared papers)Tingting Zhang (7 shared papers)Hsin‐Hui Hu (3 shared papers)Thanika Devi Juwaheer (2 shared papers)Hye-Yoon Choi (2 shared papers)Jichul Jang (2 shared papers)Stephanie Q. Liu (8 shared papers)
- Journals
- Journal of service management (13 papers)International Journal of Contemporary Hospitality Management (6 papers)Service Industries Journal (5 papers)International Journal of Hospitality Management (5 papers)Tourism Management (3 papers)
- Partner nations
- United StatesAustraliaChina
In The Last Decade
Jay Kandampully
116 papers receiving 9.1k citations
Jay Kandampully's Hit Papers
Peers
Comparison fields: 5 of 130
- Marketing 5.7k
- Organizational Behavior and Human Resource Management 4.6k
- Information Systems and Management 1.8k
- Tourism, Leisure and Hospitality Management 238
- Sociology and Political Science 5.0k
Countries citing papers authored by Jay Kandampully
This map shows the geographic impact of Jay Kandampully's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jay Kandampully with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jay Kandampully more than expected).
Fields of papers citing papers by Jay Kandampully
This network shows the impact of papers produced by Jay Kandampully. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jay Kandampully. The network helps show where Jay Kandampully may publish in the future.
Co-authors
The 25 scholars most cited alongside Jay Kandampully, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 123 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Customer loyalty in the hotel industry: the role of customer satisfaction and image Hit paper breakdown → | 2000 | 893 |
| 2 | Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study Hit paper breakdown → | 2008 | 589 |
| 3 | Managing brands and customer engagement in online brand communities Hit paper breakdown → | 2013 | 520 |
| 4 | Customer loyalty: a review and future directions with a special focus on the hospitality industry Hit paper breakdown → | 2015 | 453 |
| 5 | A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors Hit paper breakdown → | 2017 | 426 |
| 6 | Virtual reality presence as a preamble of tourism experience: The role of mental imagery Hit paper breakdown → | 2019 | 376 |
| 7 | Application of the extended VBN theory to understand consumers’ decisions about green hotels Hit paper breakdown → | 2015 | 340 |
| 8 | 2002 | 265 | |
| 9 | 2017 | 261 | |
| 10 | 2019 | 257 | |
| 11 | 2003 | 255 | |
| 12 | 2016 | 233 | |
| 13 | 1998 | 229 | |
| 14 | 2012 | 204 | |
| 15 | 2010 | 203 | |
| 16 | 2007 | 200 | |
| 17 | 2018 | 179 | |
| 18 | 2003 | 176 | |
| 19 | 2017 | 163 | |
| 20 | 2000 | 157 |
About Jay Kandampully
Jay Kandampully is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Information Systems and Management and Strategy and Management, having authored 123 papers that have together received 10.0k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (69 papers), Digital Marketing and Social Media (39 papers), Service and Product Innovation (32 papers), Consumer Behavior in Brand Consumption and Identification (30 papers), Consumer Retail Behavior Studies (30 papers), Technology Adoption and User Behaviour (21 papers), Sharing Economy and Platforms (11 papers) and Outsourcing and Supply Chain Management (6 papers). The work is most often cited by research in Marketing (5.7k citations), Organizational Behavior and Human Resource Management (4.6k citations), Information Systems and Management (1.8k citations), Tourism, Leisure and Hospitality Management (238 citations) and Sociology and Political Science (5.0k citations). Jay Kandampully has collaborated with scholars based in United States, Australia and China. Frequent co-authors include Dwi Suhartanto, Anil Bilgihan, Tingting Zhang, Hsin‐Hui Hu, Thanika Devi Juwaheer, Hye-Yoon Choi, Jichul Jang, Stephanie Q. Liu, David Solnet and Jiyoung Hwang. Their work appears in journals such as Journal of service management, International Journal of Contemporary Hospitality Management, Service Industries Journal, International Journal of Hospitality Management and Tourism Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.