Dwayne D. Gremler

41 papers and 10.7k indexed citations i.

Dwayne D. Gremler has authored 41 papers that have received a total of 10.7k indexed citations. This includes 36 papers in Organizational Behavior and Human Resource Management, 21 papers in Sociology and Political Science and 19 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (32 papers), Consumer Retail Behavior Studies (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Dwayne D. Gremler is often cited by papers focused on Customer Service Quality and Loyalty (32 papers), Consumer Retail Behavior Studies (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers) and collaborates with scholars based in United States, Germany and The Netherlands. Dwayne D. Gremler's co-authors include Kevin P. Gwinner, Thorsten Hennig‐Thurau, Michael A. McCollough, Cécile Delcourt and Kenneth R. Evans and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.