Markus Groth
Impact in
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- Job Satisfaction and Organizational Behavior
- Customer Service Quality and Loyalty
- Marketing top 0.5%
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- Emotional Labor in Professions 26
- Psychology of Social Influence 11
- Work-Family Balance Challenges 7
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- Job Satisfaction and Organizational Behavior 27
- Customer Service Quality and Loyalty 19
- Co-authors
- Thorsten Hennig‐Thurau (9 shared papers)Michael Paul (4 shared papers)Dwayne D. Gremler (3 shared papers)Alicia A. Grandey (3 shared papers)Gianfranco Walsh (2 shared papers)Robyn E. Goodwin (4 shared papers)Helena Nguyen (16 shared papers)Anya Johnson (16 shared papers)
- Journals
- Journal of Service Research (5 papers)Journal of Applied Psychology (4 papers)Journal of service management (4 papers)Journal of Business Research (3 papers)Group & Organization Management (2 papers)
- Partner nations
- AustraliaUnited StatesGermany
In The Last Decade
Markus Groth
71 papers receiving 4.8k citations
Markus Groth's Hit Papers
Peers
Comparison fields: 5 of 128
- Organizational Behavior and Human Resource Management 3.0k
- Marketing 1.3k
- Sociology and Political Science 3.1k
- Social Psychology 1.1k
- Information Systems and Management 354
Countries citing papers authored by Markus Groth
This map shows the geographic impact of Markus Groth's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Markus Groth with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Markus Groth more than expected).
Fields of papers citing papers by Markus Groth
This network shows the impact of papers produced by Markus Groth. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Markus Groth. The network helps show where Markus Groth may publish in the future.
Co-authors
The 25 scholars most cited alongside Markus Groth, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 77 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries Hit paper breakdown → | 2005 | 672 |
| 2 | Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Hit paper breakdown → | 2006 | 621 |
| 3 | 2009 | 474 | |
| 4 | 2006 | 464 | |
| 5 | 2011 | 328 | |
| 6 | 2010 | 281 | |
| 7 | 2011 | 212 | |
| 8 | 2012 | 175 | |
| 9 | 2020 | 145 | |
| 10 | 2013 | 125 | |
| 11 | 2016 | 120 | |
| 12 | 2010 | 106 | |
| 13 | 2001 | 98 | |
| 14 | 2014 | 98 | |
| 15 | 2021 | 91 | |
| 16 | 2002 | 78 | |
| 17 | 2009 | 77 | |
| 18 | 2013 | 74 | |
| 19 | 2019 | 74 | |
| 20 | 2017 | 59 |
About Markus Groth
Markus Groth is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management, Marketing, Social Psychology and General Health Professions, having authored 77 papers that have together received 5.2k indexed citations. Recurring topics across this work include Job Satisfaction and Organizational Behavior (27 papers), Emotional Labor in Professions (26 papers), Customer Service Quality and Loyalty (19 papers), Psychology of Social Influence (11 papers), Emotions and Moral Behavior (8 papers), Work-Family Balance Challenges (7 papers), Service and Product Innovation (7 papers) and Employment and Welfare Studies (6 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (3.0k citations), Marketing (1.3k citations), Sociology and Political Science (3.1k citations), Social Psychology (1.1k citations) and Information Systems and Management (354 citations). Markus Groth has collaborated with scholars based in Australia, United States and Germany. Frequent co-authors include Thorsten Hennig‐Thurau, Michael Paul, Dwayne D. Gremler, Alicia A. Grandey, Gianfranco Walsh, Robyn E. Goodwin, Helena Nguyen, Anya Johnson, Karyn L. Wang and S. Douglas Pugh. Their work appears in journals such as Journal of Service Research, Journal of Applied Psychology, Journal of service management, Journal of Business Research and Group & Organization Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.