Markus Groth
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 1%
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- Customer Service Quality and Loyalty 17
- Job Satisfaction and Organizational Behavior 9
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- Emotional Labor in Professions 27
- Digital Economy and Work Transformation 3
- Co-authors
- Thorsten Hennig‐Thurau (8 shared papers)Michael Paul (3 shared papers)Dwayne D. Gremler (2 shared papers)Alicia A. Grandey (3 shared papers)Gianfranco Walsh (2 shared papers)Robyn E. Goodwin (4 shared papers)Helena Nguyen (15 shared papers)Anya Madeleine Johnson (14 shared papers)
- Journals
- Journal of Service Research (4 papers)Journal of service management (4 papers)Journal of Applied Psychology (3 papers)Journal of Business Research (3 papers)Journal of Management (2 papers)
- Partner nations
- AustraliaUnited StatesUnited Kingdom
In The Last Decade
Markus Groth
57 papers receiving 4.6k citations
Markus Groth's Hit Papers
Peers
Comparison fields: 5 of 113
- Organizational Behavior and Human Resource Management 2.1k
- Marketing 630
- Sociology and Political Science 2.2k
- Leadership and Management 39
- Social Psychology 478
Countries citing papers authored by Markus Groth
This map shows the geographic impact of Markus Groth's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Markus Groth with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Markus Groth more than expected).
Fields of papers citing papers by Markus Groth
This network shows the impact of papers produced by Markus Groth. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Markus Groth. The network helps show where Markus Groth may publish in the future.
Co-authors
The 25 scholars most cited alongside Markus Groth, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 58 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Hit paper breakdown → | 2006 | 839 |
| 2 | Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries Hit paper breakdown → | 2005 | 680 |
| 3 | Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy Hit paper breakdown → | 2009 | 477 |
| 4 | 2011 | 328 | |
| 5 | 2010 | 283 | |
| 6 | 2011 | 211 | |
| 7 | 2012 | 179 | |
| 8 | 2020 | 158 | |
| 9 | 2013 | 127 | |
| 10 | 2016 | 121 | |
| 11 | 2010 | 107 | |
| 12 | 2014 | 100 | |
| 13 | 2001 | 96 | |
| 14 | 2021 | 95 | |
| 15 | 2019 | 78 | |
| 16 | 2009 | 77 | |
| 17 | 2002 | 74 | |
| 18 | 2013 | 73 | |
| 19 | 2017 | 68 | |
| 20 | Developing a mentally healthy workplace: a review of the literature | 2014 | 58 |
About Markus Groth
Markus Groth is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science, Social Psychology, General Health Professions and Gender Studies, having authored 58 papers that have together received 4.9k indexed citations. Recurring topics across this work include Emotional Labor in Professions (27 papers), Customer Service Quality and Loyalty (17 papers), Job Satisfaction and Organizational Behavior (9 papers), Workplace Health and Well-being (3 papers), Digital Economy and Work Transformation (3 papers), Team Dynamics and Performance (2 papers), Stress and Burnout Research (2 papers) and Attachment and Relationship Dynamics (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (2.1k citations), Marketing (630 citations), Sociology and Political Science (2.2k citations), Leadership and Management (39 citations) and Social Psychology (478 citations). Markus Groth has collaborated with scholars based in Australia, United States and United Kingdom. Frequent co-authors include Thorsten Hennig‐Thurau, Michael Paul, Dwayne D. Gremler, Alicia A. Grandey, Gianfranco Walsh, Robyn E. Goodwin, Helena Nguyen, Anya Madeleine Johnson, Karyn L. Wang and S. Douglas Pugh. Their work appears in journals such as Journal of Service Research, Journal of service management, Journal of Applied Psychology, Journal of Business Research and Journal of Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.