Katrien Verleye
Impact in
- Marketing top 0.5%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Environmental Sustainability in Business
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- Customer Service Quality and Loyalty
Papers in
- Marketing 31
- Service and Product Innovation 26
- Consumer Retail Behavior Studies 11
- Consumer Behavior in Brand Consumption and Identification 7
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- Customer Service Quality and Loyalty 18
- Management and Organizational Studies 3
- Co-authors
- Paul Gemmel (10 shared papers)Deva Rangarajan (2 shared papers)Arne De Keyser (9 shared papers)Philipp Klaus (1 shared paper)Katherine N. Lemon (1 shared paper)Timothy L. Keiningham (1 shared paper)Bart Larivière (9 shared papers)Alexander Zauner (1 shared paper)
- Journals
- Journal of service management (8 papers)Journal of Service Research (6 papers)Journal of Business Research (2 papers)Journal of Service Theory and Practice (2 papers)Journal of Computer-Mediated Communication (1 paper)
- Partner nations
- BelgiumUnited StatesFrance
In The Last Decade
Katrien Verleye
68 papers receiving 2.0k citations
Katrien Verleye's Hit Papers
Peers
Comparison fields: 5 of 134
- Marketing 1.2k
- Organizational Behavior and Human Resource Management 746
- Information Systems and Management 281
- Business and International Management 70
- Sociology and Political Science 865
Countries citing papers authored by Katrien Verleye
This map shows the geographic impact of Katrien Verleye's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Katrien Verleye with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Katrien Verleye more than expected).
Fields of papers citing papers by Katrien Verleye
This network shows the impact of papers produced by Katrien Verleye. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Katrien Verleye. The network helps show where Katrien Verleye may publish in the future.
Co-authors
The 25 scholars most cited alongside Katrien Verleye, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 77 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature Hit paper breakdown → | 2020 | 311 |
| 2 | 2015 | 291 | |
| 3 | 2013 | 267 | |
| 4 | 2020 | 202 | |
| 5 | 2020 | 109 | |
| 6 | 2009 | 89 | |
| 7 | Variation in nutrient intake with dental status, age and odour perception. | 1996 | 68 |
| 8 | 2017 | 60 | |
| 9 | 2017 | 55 | |
| 10 | 2019 | 50 | |
| 11 | 2022 | 49 | |
| 12 | 2009 | 46 | |
| 13 | 2023 | 44 | |
| 14 | 2016 | 41 | |
| 15 | Standardized conditions needed for skin surface hydration measurements | 1990 | 34 |
| 16 | 1998 | 29 | |
| 17 | 2022 | 23 | |
| 18 | 2020 | 21 | |
| 19 | 2021 | 21 | |
| 20 | 2020 | 18 |
About Katrien Verleye
Katrien Verleye is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Strategy and Management and Management, Monitoring, Policy and Law, having authored 77 papers that have together received 2.1k indexed citations. Recurring topics across this work include Service and Product Innovation (26 papers), Customer Service Quality and Loyalty (18 papers), Digital Marketing and Social Media (11 papers), Consumer Retail Behavior Studies (11 papers), Consumer Behavior in Brand Consumption and Identification (7 papers), Coastal and Marine Management (5 papers), Outsourcing and Supply Chain Management (3 papers) and Management and Organizational Studies (3 papers). The work is most often cited by research in Marketing (1.2k citations), Organizational Behavior and Human Resource Management (746 citations), Information Systems and Management (281 citations), Business and International Management (70 citations) and Sociology and Political Science (865 citations). Katrien Verleye has collaborated with scholars based in Belgium, United States and France. Frequent co-authors include Paul Gemmel, Deva Rangarajan, Arne De Keyser, Philipp Klaus, Katherine N. Lemon, Timothy L. Keiningham, Bart Larivière, Alexander Zauner, Valarie A. Zeithaml and Isabella Hatak. Their work appears in journals such as Journal of service management, Journal of Service Research, Journal of Business Research, Journal of Service Theory and Practice and Journal of Computer-Mediated Communication.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.