Valarie A. Zeithaml
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.01%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
-
- Customer Service Quality and Loyalty 45
- Marketing 39
- Consumer Retail Behavior Studies 18
- Consumer Behavior in Brand Consumption and Identification 14
- Service and Product Innovation 10
- Consumer Market Behavior and Pricing 6
- Co-authors
- A. Parasuraman (33 shared papers)Leonard L. Berry (31 shared papers)Arvind Malhotra (5 shared papers)Richard Staelin (2 shared papers)William Boulding (2 shared papers)Ajay Kalra (2 shared papers)Mary Jo Bitner (10 shared papers)Katherine N. Lemon (7 shared papers)
- Journals
- Journal of Marketing (19 papers)Journal of the Academy of Marketing Science (5 papers)Journal of Service Research (3 papers)Business Horizons (3 papers)Journal of Retailing (3 papers)
- Partner nations
- United StatesSwitzerlandUnited Kingdom
In The Last Decade
Valarie A. Zeithaml
87 papers receiving 83.2k citations
Valarie A. Zeithaml's Hit Papers
Peers
Comparison fields: 5 of 179
- Organizational Behavior and Human Resource Management 65.9k
- Marketing 52.5k
- Information Systems and Management 23.0k
- Tourism, Leisure and Hospitality Management 2.4k
- Management Information Systems 7.5k
Countries citing papers authored by Valarie A. Zeithaml
This map shows the geographic impact of Valarie A. Zeithaml's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Valarie A. Zeithaml with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Valarie A. Zeithaml more than expected).
Fields of papers citing papers by Valarie A. Zeithaml
This network shows the impact of papers produced by Valarie A. Zeithaml. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Valarie A. Zeithaml. The network helps show where Valarie A. Zeithaml may publish in the future.
Co-authors
The 25 scholars most cited alongside Valarie A. Zeithaml, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 88 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality Hit paper breakdown → | 1988 | 15229 |
| 2 | A Conceptual Model of Service Quality and Its Implications for Future Research Hit paper breakdown → | 1985 | 12006 |
| 3 | Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence Hit paper breakdown → | 1988 | 9327 |
| 4 | Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence Hit paper breakdown → | 1988 | 7133 |
| 5 | A Conceptual Model of Service Quality and Its Implications for Future Research Hit paper breakdown → | 1985 | 6900 |
| 6 | The Behavioral Consequences of Service Quality Hit paper breakdown → | 1996 | 6830 |
| 7 | The Behavioral Consequences of Service Quality Hit paper breakdown → | 1996 | 4057 |
| 8 | Refinement and reassessment of the SERVQUAL scale. Hit paper breakdown → | 1991 | 2927 |
| 9 | E-S-QUAL Hit paper breakdown → | 2004 | 2775 |
| 10 | A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions Hit paper breakdown → | 1993 | 2578 |
| 11 | Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research Hit paper breakdown → | 1994 | 2130 |
| 12 | Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge Hit paper breakdown → | 2002 | 1888 |
| 13 | Services Marketing: Integrating Customer Focus Across the Firm Hit paper breakdown → | 1996 | 1887 |
| 14 | The Nature and Determinants of Customer Expectations of Service Hit paper breakdown → | 1993 | 1878 |
| 15 | Problems and Strategies in Services Marketing Hit paper breakdown → | 1985 | 1664 |
| 16 | Return on Marketing: Using Customer Equity to Focus Marketing Strategy Hit paper breakdown → | 2003 | 1434 |
| 17 | Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn Hit paper breakdown → | 2000 | 1396 |
| 18 | Servqual : a multiple-item scale for measuring customer perceptions of service quality Hit paper breakdown → | 1986 | 1325 |
| 19 | A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions Hit paper breakdown → | 1993 | 1179 |
| 20 | Communication and Control Processes in the Delivery of Service Quality Hit paper breakdown → | 1988 | 1139 |
About Valarie A. Zeithaml
Valarie A. Zeithaml is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and Social Psychology, having authored 88 papers that have together received 97.9k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (45 papers), Consumer Retail Behavior Studies (18 papers), Consumer Behavior in Brand Consumption and Identification (14 papers), Service and Product Innovation (10 papers), Technology Adoption and User Behaviour (9 papers), Consumer Market Behavior and Pricing (6 papers), Digital Marketing and Social Media (6 papers) and Cognitive and psychological constructs research (6 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (65.9k citations), Marketing (52.5k citations), Information Systems and Management (23.0k citations), Tourism, Leisure and Hospitality Management (2.4k citations) and Management Information Systems (7.5k citations). Valarie A. Zeithaml has collaborated with scholars based in United States, Switzerland and United Kingdom. Frequent co-authors include A. Parasuraman, Leonard L. Berry, Arvind Malhotra, Richard Staelin, William Boulding, Ajay Kalra, Mary Jo Bitner, Katherine N. Lemon, Roland T. Rust and Dwayne D. Gremler. Their work appears in journals such as Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Service Research, Business Horizons and Journal of Retailing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.