Anna S. Mattila
Impact in
- Marketing top 0.01%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Environmental Sustainability in Business
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- Customer Service Quality and Loyalty
Papers in
- Marketing 242
- Consumer Behavior in Brand Consumption and Identification 173
- Consumer Retail Behavior Studies 79
- Consumer Market Behavior and Pricing 29
- Environmental Sustainability in Business 25
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- Customer Service Quality and Loyalty 161
- Co-authors
- Jochen Wirtz (19 shared papers)Stephanie Q. Liu (17 shared papers)Sunmee Choi (9 shared papers)Yixing Gao (16 shared papers)John W. O’Neill (14 shared papers)Cathy A. Enz (2 shared papers)Teoman Duman (2 shared papers)Ingrid Y. Lin (6 shared papers)
- Journals
- International Journal of Hospitality Management (64 papers)Journal of Hospitality & Tourism Research (27 papers)Cornell Hospitality Quarterly (27 papers)International Journal of Contemporary Hospitality Management (22 papers)Journal of Services Marketing (18 papers)
- Partner nations
- United StatesHong KongChina
In The Last Decade
Anna S. Mattila
339 papers receiving 18.6k citations
Anna S. Mattila's Hit Papers
Peers
Comparison fields: 5 of 142
- Marketing 11.9k
- Organizational Behavior and Human Resource Management 9.2k
- Tourism, Leisure and Hospitality Management 699
- Information Systems and Management 2.2k
- Sociology and Political Science 9.7k
Countries citing papers authored by Anna S. Mattila
This map shows the geographic impact of Anna S. Mattila's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Anna S. Mattila with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Anna S. Mattila more than expected).
Fields of papers citing papers by Anna S. Mattila
This network shows the impact of papers produced by Anna S. Mattila. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Anna S. Mattila. The network helps show where Anna S. Mattila may publish in the future.
Co-authors
The 25 scholars most cited alongside Anna S. Mattila, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 348 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Congruency of scent and music as a driver of in-store evaluations and behavior Hit paper breakdown → | 2001 | 831 |
| 2 | The Role of Emotions in Service Encounters Hit paper breakdown → | 2002 | 602 |
| 3 | Consumer responses to compensation, speed of recovery and apology after a service failure Hit paper breakdown → | 2004 | 545 |
| 4 | The role of affective factors on perceived cruise vacation value Hit paper breakdown → | 2004 | 526 |
| 5 | 2001 | 386 | |
| 6 | To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery? Hit paper breakdown → | 2020 | 347 |
| 7 | 1999 | 338 | |
| 8 | 2008 | 323 | |
| 9 | 2001 | 306 | |
| 10 | 2014 | 300 | |
| 11 | 2010 | 271 | |
| 12 | 2008 | 262 | |
| 13 | 2000 | 259 | |
| 14 | 2016 | 239 | |
| 15 | 2004 | 237 | |
| 16 | 2016 | 228 | |
| 17 | 2014 | 217 | |
| 18 | 2003 | 216 | |
| 19 | 1999 | 213 | |
| 20 | 2007 | 209 |
About Anna S. Mattila
Anna S. Mattila is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Social Psychology and Applied Psychology, having authored 348 papers that have together received 20.0k indexed citations. Recurring topics across this work include Consumer Behavior in Brand Consumption and Identification (173 papers), Customer Service Quality and Loyalty (161 papers), Digital Marketing and Social Media (81 papers), Consumer Retail Behavior Studies (79 papers), Psychology of Social Influence (43 papers), Consumer Market Behavior and Pricing (29 papers), Behavioral Health and Interventions (26 papers) and Environmental Sustainability in Business (25 papers). The work is most often cited by research in Marketing (11.9k citations), Organizational Behavior and Human Resource Management (9.2k citations), Tourism, Leisure and Hospitality Management (699 citations), Information Systems and Management (2.2k citations) and Sociology and Political Science (9.7k citations). Anna S. Mattila has collaborated with scholars based in United States, Hong Kong and China. Frequent co-authors include Jochen Wirtz, Stephanie Q. Liu, Sunmee Choi, Yixing Gao, John W. O’Neill, Cathy A. Enz, Teoman Duman, Ingrid Y. Lin, Wan Yang and Sungwoo Choi. Their work appears in journals such as International Journal of Hospitality Management, Journal of Hospitality & Tourism Research, Cornell Hospitality Quarterly, International Journal of Contemporary Hospitality Management and Journal of Services Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.