Lynette Ryals
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Customer churn and segmentation
Papers in
-
- Customer Service Quality and Loyalty 32
- Marketing 29
- Customer churn and segmentation 12
- Consumer Market Behavior and Pricing 8
- Service and Product Innovation 7
- Consumer Retail Behavior Studies 5
- Co-authors
- Simon Knox (8 shared papers)Martin Christopher (2 shared papers)Adrian Payne (4 shared papers)Iain Davies (10 shared papers)Beth Rogers (5 shared papers)Stan Maklan (5 shared papers)Andrew Humphries (2 shared papers)Kaj Storbacka (1 shared paper)
- Journals
- Industrial Marketing Management (6 papers)Journal of Strategic Marketing (6 papers)Journal of Business and Industrial Marketing (4 papers)Journal of Marketing Management (3 papers)International Journal of Market Research (3 papers)
- Partner nations
- United KingdomFinlandUnited States
In The Last Decade
Lynette Ryals
60 papers receiving 2.2k citations
Peers
Comparison fields: 5 of 94
- Organizational Behavior and Human Resource Management 1.4k
- Marketing 1.1k
- Management Information Systems 680
- Information Systems and Management 406
- Strategy and Management 890
Countries citing papers authored by Lynette Ryals
This map shows the geographic impact of Lynette Ryals's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Lynette Ryals with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Lynette Ryals more than expected).
Fields of papers citing papers by Lynette Ryals
This network shows the impact of papers produced by Lynette Ryals. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Lynette Ryals. The network helps show where Lynette Ryals may publish in the future.
Co-authors
The 23 scholars most cited alongside Lynette Ryals, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 61 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2001 | 307 | |
| 2 | 2005 | 300 | |
| 3 | 2001 | 271 | |
| 4 | 1999 | 223 | |
| 5 | 2014 | 147 | |
| 6 | 2009 | 103 | |
| 7 | 2008 | 75 | |
| 8 | 2007 | 66 | |
| 9 | 2018 | 65 | |
| 10 | 2003 | 64 | |
| 11 | 2005 | 60 | |
| 12 | 2002 | 52 | |
| 13 | Customer Relationship Management: Perspectives From The Marketplace | 2002 | 51 |
| 14 | 2006 | 41 | |
| 15 | 2014 | 40 | |
| 16 | 2010 | 39 | |
| 17 | 2014 | 39 | |
| 18 | 2002 | 34 | |
| 19 | 2007 | 34 | |
| 20 | 2001 | 32 |
About Lynette Ryals
Lynette Ryals is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Management Information Systems, Strategy and Management and Sociology and Political Science, having authored 61 papers that have together received 2.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (32 papers), Customer churn and segmentation (12 papers), Outsourcing and Supply Chain Management (9 papers), Consumer Market Behavior and Pricing (8 papers), Service and Product Innovation (7 papers), Quality and Supply Management (6 papers), Business Strategy and Innovation (5 papers) and Consumer Retail Behavior Studies (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.4k citations), Marketing (1.1k citations), Management Information Systems (680 citations), Information Systems and Management (406 citations) and Strategy and Management (890 citations). Lynette Ryals has collaborated with scholars based in United Kingdom, Finland and United States. Frequent co-authors include Simon Knox, Martin Christopher, Adrian Payne, Iain Davies, Beth Rogers, Stan Maklan, Andrew Humphries, Kaj Storbacka, Suvi Nenonen and Sue Holt. Their work appears in journals such as Industrial Marketing Management, Journal of Strategic Marketing, Journal of Business and Industrial Marketing, Journal of Marketing Management and International Journal of Market Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.