Stan Maklan
Impact in
- Marketing top 0.2%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Environmental Sustainability in Business
-
- Customer Service Quality and Loyalty
Papers in
- Marketing 21
- Consumer Behavior in Brand Consumption and Identification 11
- Service and Product Innovation 7
- Environmental Sustainability in Business 6
- Consumer Retail Behavior Studies 4
-
- Customer Service Quality and Loyalty 17
- Co-authors
- Philipp Klaus (6 shared papers)Uta Jüttner (3 shared papers)Paolo Antonetti (13 shared papers)Simon Knox (16 shared papers)Francis Buttle (8 shared papers)Lynette Ryals (5 shared papers)Dorothea Schaffner (1 shared paper)Adrian Payne (2 shared papers)
- Journals
- Journal of Business Ethics (4 papers)European Journal of Marketing (4 papers)International Journal of Market Research (4 papers)Psychology and Marketing (3 papers)Thunderbird International Business Review (3 papers)
- Partner nations
- United KingdomFranceSwitzerland
In The Last Decade
Stan Maklan
44 papers receiving 4.0k citations
Stan Maklan's Hit Papers
Peers
Comparison fields: 5 of 110
- Marketing 2.1k
- Organizational Behavior and Human Resource Management 1.4k
- Strategy and Management 1.7k
- Management Information Systems 828
- Information Systems and Management 537
Countries citing papers authored by Stan Maklan
This map shows the geographic impact of Stan Maklan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stan Maklan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stan Maklan more than expected).
Fields of papers citing papers by Stan Maklan
This network shows the impact of papers produced by Stan Maklan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stan Maklan. The network helps show where Stan Maklan may publish in the future.
Co-authors
The 17 scholars most cited alongside Stan Maklan, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 49 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Supply chain resilience in the global financial crisis: an empirical study Hit paper breakdown → | 2011 | 958 |
| 2 | Towards a Better Measure of Customer Experience Hit paper breakdown → | 2013 | 448 |
| 3 | Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices Hit paper breakdown → | 2014 | 401 |
| 4 | 2012 | 299 | |
| 5 | 2009 | 264 | |
| 6 | 2011 | 240 | |
| 7 | 2014 | 188 | |
| 8 | 2005 | 180 | |
| 9 | 2004 | 172 | |
| 10 | 2014 | 100 | |
| 11 | 2019 | 94 | |
| 12 | 2013 | 90 | |
| 13 | 2007 | 87 | |
| 14 | 2011 | 86 | |
| 15 | 2008 | 75 | |
| 16 | 2009 | 65 | |
| 17 | 2015 | 59 | |
| 18 | 2016 | 55 | |
| 19 | Customer Relationship Management: Perspectives From The Marketplace | 2002 | 51 |
| 20 | 2016 | 50 |
About Stan Maklan
Stan Maklan is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Sociology and Political Science and Information Systems and Management, having authored 49 papers that have together received 4.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (17 papers), Consumer Behavior in Brand Consumption and Identification (11 papers), Ethics in Business and Education (7 papers), Service and Product Innovation (7 papers), Corporate Social Responsibility Reporting (6 papers), Environmental Sustainability in Business (6 papers), Consumer Retail Behavior Studies (4 papers) and Emotions and Moral Behavior (3 papers). The work is most often cited by research in Marketing (2.1k citations), Organizational Behavior and Human Resource Management (1.4k citations), Strategy and Management (1.7k citations), Management Information Systems (828 citations) and Information Systems and Management (537 citations). Stan Maklan has collaborated with scholars based in United Kingdom, France and Switzerland. Frequent co-authors include Philipp Klaus, Uta Jüttner, Paolo Antonetti, Simon Knox, Francis Buttle, Lynette Ryals, Dorothea Schaffner, Adrian Payne, Joe Peppard and Benedetta Crisafulli. Their work appears in journals such as Journal of Business Ethics, European Journal of Marketing, International Journal of Market Research, Psychology and Marketing and Thunderbird International Business Review.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.