Darrell K. Rigby
Impact in
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- Customer Service Quality and Loyalty
- Strategy and Management top 1%
- Innovation and Knowledge Management
- Business Strategy and Innovation
Papers in
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- Customer Service Quality and Loyalty 2
- Human Resource and Talent Management 1
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- Consumer Retail Behavior Studies 1
- Co-authors
- Frederick F. Reichheld (2 shared papers)Chris Zook (1 shared paper)Clayton M. Christensen (2 shared papers)Mark Johnson (1 shared paper)James Allen (1 shared paper)Jeff Sutherland (2 shared papers)Hirotaka Takeuchi (2 shared papers)
- Journals
- Harvard business review (6 papers)California Management Review (1 paper)Strategy and Leadership (6 papers)Strategic Change (1 paper)CERN Document Server (European Organization for Nuclear Research) (1 paper)
- Partner nations
- United StatesFrance
In The Last Decade
Darrell K. Rigby
30 papers receiving 1.7k citations
Peers
Comparison fields: 5 of 96
- Organizational Behavior and Human Resource Management 756
- Strategy and Management 1.0k
- Management Information Systems 559
- Marketing 498
- Business and International Management 74
Countries citing papers authored by Darrell K. Rigby
This map shows the geographic impact of Darrell K. Rigby's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Darrell K. Rigby with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Darrell K. Rigby more than expected).
Fields of papers citing papers by Darrell K. Rigby
This network shows the impact of papers produced by Darrell K. Rigby. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Darrell K. Rigby. The network helps show where Darrell K. Rigby may publish in the future.
Co-authors
The 8 scholars most cited alongside Darrell K. Rigby, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 31 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Avoid the four perils of CRM. | 2002 | 469 |
| 2 | 2001 | 304 | |
| 3 | Open-market innovation. | 2002 | 268 |
| 4 | CRM done right. | 2004 | 159 |
| 5 | Foundations for Growth: How to Identify and Build Disruptive New Businesses | 2002 | 133 |
| 6 | Foundations for Growth: How to Identify and Build Disruptive New Businesses | 2002 | 115 |
| 7 | 2007 | 104 | |
| 8 | Innovación en tiempos turbulentos | 2009 | 70 |
| 9 | 2005 | 65 | |
| 10 | 2003 | 63 | |
| 11 | Localization--the revolution in consumer markets. | 2006 | 56 |
| 12 | 1994 | 44 | |
| 13 | Management Tools 2003: An Executive's Guide | 2002 | 37 |
| 14 | 2001 | 36 | |
| 15 | Embracing Agile: How to Master the Process that's Transforming Management | 2016 | 34 |
| 16 | 1993 | 26 | |
| 17 | Digital-physical mashups. | 2014 | 18 |
| 18 | 1993 | 16 | |
| 19 | 2008 | 14 | |
| 20 | Look Before You Lay Off | 2002 | 13 |
About Darrell K. Rigby
Darrell K. Rigby is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Management Information Systems and Information Systems, having authored 31 papers that have together received 2.1k indexed citations. Recurring topics across this work include Quality and Supply Management (3 papers), Customer Service Quality and Loyalty (2 papers), Collaboration in agile enterprises (2 papers), Social Sciences and Governance (1 paper), Human Resource and Talent Management (1 paper), Business Strategy and Innovation (1 paper), Outsourcing and Supply Chain Management (1 paper) and Consumer Retail Behavior Studies (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (756 citations), Strategy and Management (1.0k citations), Management Information Systems (559 citations), Marketing (498 citations) and Business and International Management (74 citations). Darrell K. Rigby has collaborated with scholars based in United States and France. Frequent co-authors include Frederick F. Reichheld, Chris Zook, Clayton M. Christensen, Mark Johnson, Mark Johnson, James Allen, Jeff Sutherland and Hirotaka Takeuchi. Their work appears in journals such as Harvard business review, California Management Review, Strategy and Leadership, Strategic Change and CERN Document Server (European Organization for Nuclear Research).
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.