Ellen Day
Impact in
- Marketing top 0.5%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 11
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- Consumer Behavior in Brand Consumption and Identification 6
- Consumer Retail Behavior Studies 4
- Co-authors
- Marla Royne Stafford (4 shared papers)Melvin R. Crask (3 shared papers)Hiram C. Barksdale (3 shared papers)Thomas F. Stafford (1 shared paper)Henry A. Laskey (1 shared paper)Wendy Gordon (1 shared paper)Sandra M. Huszagh (1 shared paper)Richard J. Fox (1 shared paper)
- Journals
- Journal of Advertising (4 papers)Journal of Business and Industrial Marketing (2 papers)Journal of Consumer Marketing (2 papers)Journal of Marketing Research (1 paper)Journal of Retailing (1 paper)
- Partner nations
- United StatesLatvia
In The Last Decade
Ellen Day
27 papers receiving 1.4k citations
Peers
Comparison fields: 5 of 114
- Marketing 959
- Organizational Behavior and Human Resource Management 573
- Tourism, Leisure and Hospitality Management 43
- Information Systems and Management 181
- Applied Psychology 87
Countries citing papers authored by Ellen Day
This map shows the geographic impact of Ellen Day's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Ellen Day with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Ellen Day more than expected).
Fields of papers citing papers by Ellen Day
This network shows the impact of papers produced by Ellen Day. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Ellen Day. The network helps show where Ellen Day may publish in the future.
Co-authors
The 15 scholars most cited alongside Ellen Day, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 28 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2002 | 202 | |
| 2 | 1995 | 200 | |
| 3 | 1989 | 168 | |
| 4 | 1989 | 158 | |
| 5 | 1989 | 150 | |
| 6 | Value Assessment: The Antecedent of Customer Satisfaction | 2000 | 141 |
| 7 | 1990 | 133 | |
| 8 | 1992 | 82 | |
| 9 | 1997 | 73 | |
| 10 | 1995 | 54 | |
| 11 | 1988 | 52 | |
| 12 | 2003 | 51 | |
| 13 | 1994 | 47 | |
| 14 | The Role of Value in Consumer Satisfaction | 2002 | 46 |
| 15 | 1992 | 34 | |
| 16 | 1985 | 23 | |
| 17 | 1988 | 17 | |
| 18 | Defining and Evaluating Quality: the Consumer's View | 1986 | 13 |
| 19 | 1994 | 12 | |
| 20 | 1994 | 11 |
About Ellen Day
Ellen Day is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Management Information Systems and Sociology and Political Science, having authored 28 papers that have together received 1.7k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (11 papers), Consumer Behavior in Brand Consumption and Identification (6 papers), Consumer Retail Behavior Studies (4 papers), Corporate Identity and Reputation (3 papers), Outsourcing and Supply Chain Management (2 papers), Digital Marketing and Social Media (2 papers), Intellectual Property and Patents (1 paper) and Patient Satisfaction in Healthcare (1 paper). The work is most often cited by research in Marketing (959 citations), Organizational Behavior and Human Resource Management (573 citations), Tourism, Leisure and Hospitality Management (43 citations), Information Systems and Management (181 citations) and Applied Psychology (87 citations). Ellen Day has collaborated with scholars based in United States and Latvia. Frequent co-authors include Marla Royne Stafford, Melvin R. Crask, Hiram C. Barksdale, Thomas F. Stafford, Henry A. Laskey, Wendy Gordon, Sandra M. Huszagh, Richard J. Fox, Stephen B. Castleberry and Hugh O. Nourse. Their work appears in journals such as Journal of Advertising, Journal of Business and Industrial Marketing, Journal of Consumer Marketing, Journal of Marketing Research and Journal of Retailing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.