Tom Chen
Impact in
- Marketing top 0.5%
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Sharing Economy and Platforms
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- Customer Service Quality and Loyalty
Papers in
- Marketing 15
- Service and Product Innovation 12
- Consumer Behavior in Brand Consumption and Identification 4
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- Digital Marketing and Social Media 10
- Co-authors
- Linda D. Hollebeek (5 shared papers)Rajendra K. Srivastava (2 shared papers)Sanjit Kumar Roy (2 shared papers)Walfried M. Lassar (1 shared paper)Vaibhav Shekhar (1 shared paper)Lynda Andrews (2 shared papers)Judy Drennan (2 shared papers)Paul Harrigan (1 shared paper)
- Journals
- Journal of Service Theory and Practice (4 papers)Journal of service management (2 papers)Journal of the Academy of Marketing Science (2 papers)Journal of Marketing Management (2 papers)International Journal of Research in Marketing (1 paper)
- Partner nations
- AustraliaNorwayNew Zealand
In The Last Decade
Tom Chen
17 papers receiving 2.0k citations
Tom Chen's Hit Papers
Peers
Comparison fields: 5 of 86
- Marketing 1.4k
- Organizational Behavior and Human Resource Management 939
- Information Systems and Management 455
- Sociology and Political Science 1.5k
- Business and International Management 56
Countries citing papers authored by Tom Chen
This map shows the geographic impact of Tom Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tom Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tom Chen more than expected).
Fields of papers citing papers by Tom Chen
This network shows the impact of papers produced by Tom Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tom Chen. The network helps show where Tom Chen may publish in the future.
Co-authors
The 25 scholars most cited alongside Tom Chen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM Hit paper breakdown → | 2016 | 780 |
| 2 | Exploring positively- versus negatively-valenced brand engagement: a conceptual model Hit paper breakdown → | 2014 | 410 |
| 3 | Customer engagement behaviors: The role of service convenience, fairness and quality Hit paper breakdown → | 2018 | 234 |
| 4 | 2018 | 103 | |
| 5 | 2020 | 100 | |
| 6 | 2020 | 82 | |
| 7 | 2016 | 65 | |
| 8 | 2020 | 64 | |
| 9 | 2020 | 53 | |
| 10 | 2012 | 43 | |
| 11 | 2017 | 38 | |
| 12 | 2017 | 36 | |
| 13 | 2017 | 23 | |
| 14 | 2021 | 22 | |
| 15 | 2022 | 14 | |
| 16 | 2019 | 14 | |
| 17 | 2018 | 11 |
About Tom Chen
Tom Chen is a scholar working on Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Information Systems and Management and Strategy and Management, having authored 17 papers that have together received 2.1k indexed citations. Recurring topics across this work include Service and Product Innovation (12 papers), Digital Marketing and Social Media (10 papers), Customer Service Quality and Loyalty (10 papers), Consumer Behavior in Brand Consumption and Identification (4 papers), Technology Adoption and User Behaviour (4 papers), Knowledge Management and Sharing (1 paper), Business Strategies and Innovation (1 paper) and Innovation and Knowledge Management (1 paper). The work is most often cited by research in Marketing (1.4k citations), Organizational Behavior and Human Resource Management (939 citations), Information Systems and Management (455 citations), Sociology and Political Science (1.5k citations) and Business and International Management (56 citations). Tom Chen has collaborated with scholars based in Australia, Norway and New Zealand. Frequent co-authors include Linda D. Hollebeek, Rajendra K. Srivastava, Sanjit Kumar Roy, Walfried M. Lassar, Vaibhav Shekhar, Lynda Andrews, Judy Drennan, Paul Harrigan, Cheryl Leo and Jodie Conduit. Their work appears in journals such as Journal of Service Theory and Practice, Journal of service management, Journal of the Academy of Marketing Science, Journal of Marketing Management and International Journal of Research in Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.