Robert E. Krapfel
Impact in
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- Customer Service Quality and Loyalty
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- Outsourcing and Supply Chain Management
- Quality and Supply Management
Papers in
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- Customer Service Quality and Loyalty 13
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- Innovation and Knowledge Management 3
- Business Strategy and Innovation 3
- Co-authors
- John T. Mentzer (4 shared papers)Douglas W. LaBahn (4 shared papers)Robert E. Spekman (2 shared papers)Sanjit Sengupta (3 shared papers)Roger Gomes (1 shared paper)Ritu Lohtia (2 shared papers)Abdul Manaf Ali (1 shared paper)Ven Sriram (1 shared paper)
- Journals
- Journal of Business Research (6 papers)Journal of Marketing (4 papers)Industrial Marketing Management (2 papers)Journal of Personal Selling and Sales Management (2 papers)Journal of the Academy of Marketing Science (2 papers)
- Partner nations
- United StatesUnited Kingdom
In The Last Decade
Robert E. Krapfel
26 papers receiving 1.2k citations
Peers
Comparison fields: 5 of 74
- Organizational Behavior and Human Resource Management 653
- Management Information Systems 481
- Marketing 427
- Strategy and Management 698
- Information Systems and Management 172
Countries citing papers authored by Robert E. Krapfel
This map shows the geographic impact of Robert E. Krapfel's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Robert E. Krapfel with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Robert E. Krapfel more than expected).
Fields of papers citing papers by Robert E. Krapfel
This network shows the impact of papers produced by Robert E. Krapfel. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Robert E. Krapfel. The network helps show where Robert E. Krapfel may publish in the future.
Co-authors
The 17 scholars most cited alongside Robert E. Krapfel, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 26 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 1989 | 187 | |
| 2 | 1989 | 185 | |
| 3 | 1991 | 182 | |
| 4 | 1995 | 124 | |
| 5 | 1992 | 115 | |
| 6 | 2002 | 105 | |
| 7 | 2000 | 93 | |
| 8 | 1994 | 87 | |
| 9 | 2000 | 77 | |
| 10 | 1996 | 53 | |
| 11 | 1985 | 43 | |
| 12 | 1994 | 38 | |
| 13 | 1985 | 27 | |
| 14 | 1997 | 26 | |
| 15 | 1982 | 19 | |
| 16 | 1982 | 12 | |
| 17 | A Consumer Complaint Strategy Model: Atecedents and Outcomes | 1985 | 8 |
| 18 | 1982 | 8 | |
| 19 | 2014 | 5 | |
| 20 | 2001 | 5 |
About Robert E. Krapfel
Robert E. Krapfel is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management, Marketing, Management Information Systems and Information Systems and Management, having authored 26 papers that have together received 1.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (13 papers), Quality and Supply Management (4 papers), Outsourcing and Supply Chain Management (3 papers), Innovation and Knowledge Management (3 papers), Business Strategy and Innovation (3 papers), Consumer Behavior in Brand Consumption and Identification (3 papers), Consumer Retail Behavior Studies (3 papers) and Technology Adoption and User Behaviour (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (653 citations), Management Information Systems (481 citations), Marketing (427 citations), Strategy and Management (698 citations) and Information Systems and Management (172 citations). Robert E. Krapfel has collaborated with scholars based in United States and United Kingdom. Frequent co-authors include John T. Mentzer, Douglas W. LaBahn, Robert E. Spekman, Sanjit Sengupta, Roger Gomes, Ritu Lohtia, Abdul Manaf Ali, Ven Sriram, Monica L. Perry and Charles M. Brooks. Their work appears in journals such as Journal of Business Research, Journal of Marketing, Industrial Marketing Management, Journal of Personal Selling and Sales Management and Journal of the Academy of Marketing Science.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.