Jay Rao
Impact in
- Marketing top 2%
- Service and Product Innovation
- Consumer Retail Behavior Studies
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- Customer Service Quality and Loyalty
Papers in
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- Environmental Sustainability in Business 2
- Consumer Retail Behavior Studies 2
- Service and Product Innovation 2
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- Innovation and Knowledge Management 2
- Organizational Leadership and Management Strategies 1
- Co-authors
- Susan Meyer Goldstein (1 shared paper)Robert B. Johnston (1 shared paper)Sriram Dasu (1 shared paper)Sebastian K. Fixson (1 shared paper)Jeff Allen (2 shared papers)Reza Ahmadi (1 shared paper)
- Journals
- Quality Management in Health Care (2 papers)Production and Operations Management (2 papers)Academy of Management Perspectives (1 paper)Journal of Operations Management (1 paper)Performance Improvement Quarterly (2 papers)
- Partner nations
- United StatesUnited Kingdom
In The Last Decade
Jay Rao
16 papers receiving 644 citations
Jay Rao's Hit Papers
Peers
Comparison fields: 5 of 78
- Marketing 427
- Organizational Behavior and Human Resource Management 299
- Management of Technology and Innovation 157
- Management Information Systems 117
- Information Systems and Management 69
Countries citing papers authored by Jay Rao
This map shows the geographic impact of Jay Rao's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jay Rao with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jay Rao more than expected).
Fields of papers citing papers by Jay Rao
This network shows the impact of papers produced by Jay Rao. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jay Rao. The network helps show where Jay Rao may publish in the future.
Co-authors
The 6 scholars most cited alongside Jay Rao, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | The service concept: the missing link in service design research? Hit paper breakdown → | 2002 | 551 |
| 2 | How Innovative Is Your Company's Culture? | 2013 | 58 |
| 3 | 2014 | 22 | |
| 4 | 1999 | 21 | |
| 5 | Growing negative services | 2006 | 20 |
| 6 | 1999 | 19 | |
| 7 | Making Routine Customer Experiences Fun | 2003 | 15 |
| 8 | 2017 | 15 | |
| 9 | 2002 | 9 | |
| 10 | 2017 | 5 | |
| 11 | 2000 | 3 | |
| 12 | 2010 | 3 | |
| 13 | 2000 | 3 | |
| 14 | 2022 | 2 | |
| 15 | 1995 | 1 | |
| 16 | Negative Services: Opportunities in Fragmented Industries | 2005 | 1 |
About Jay Rao
Jay Rao is a scholar working on Marketing, Strategy and Management, Organizational Behavior and Human Resource Management, Management Information Systems and Management Science and Operations Research, having authored 16 papers that have together received 748 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (3 papers), Innovation and Knowledge Management (2 papers), Environmental Sustainability in Business (2 papers), Consumer Retail Behavior Studies (2 papers), Service and Product Innovation (2 papers), Complex Systems and Decision Making (2 papers), Psychology of Social Influence (1 paper) and Organizational Leadership and Management Strategies (1 paper). The work is most often cited by research in Marketing (427 citations), Organizational Behavior and Human Resource Management (299 citations), Management of Technology and Innovation (157 citations), Management Information Systems (117 citations) and Information Systems and Management (69 citations). Jay Rao has collaborated with scholars based in United States and United Kingdom. Frequent co-authors include Susan Meyer Goldstein, Robert B. Johnston, Sriram Dasu, Sebastian K. Fixson, Jeff Allen and Reza Ahmadi. Their work appears in journals such as Quality Management in Health Care, Production and Operations Management, Academy of Management Perspectives, Journal of Operations Management and Performance Improvement Quarterly.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.