Joan Ball
Impact in
- Marketing top 5%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
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- Customer Service Quality and Loyalty
Papers in
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- Consumer Retail Behavior Studies 6
- Consumer Behavior in Brand Consumption and Identification 6
- Consumer Market Behavior and Pricing 2
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- Customer Service Quality and Loyalty 7
- Co-authors
- Timothy Lee Keiningham (6 shared papers)Donald C. Barnes (1 shared paper)Mohamed Mahmoud Zaki (2 shared papers)Alexander John Buoye (5 shared papers)Lerzan Aksoy (4 shared papers)Helen Bruce (1 shared paper)Yi‐Chun Ou (1 shared paper)Sabine Benoit (1 shared paper)
- Journals
- Journal of Service Theory and Practice (1 paper)Journal of service management (1 paper)Psychology and Marketing (1 paper)Postdigital Science and Education (1 paper)Journal of Services Marketing (1 paper)
- Partner nations
- United StatesUnited KingdomAustralia
In The Last Decade
Joan Ball
14 papers receiving 306 citations
Peers
Comparison fields: 5 of 51
- Marketing 182
- Organizational Behavior and Human Resource Management 153
- Information Systems and Management 45
- Business and International Management 6
- Sociology and Political Science 127
Countries citing papers authored by Joan Ball
This map shows the geographic impact of Joan Ball's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Joan Ball with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Joan Ball more than expected).
Fields of papers citing papers by Joan Ball
This network shows the impact of papers produced by Joan Ball. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Joan Ball. The network helps show where Joan Ball may publish in the future.
Co-authors
The 19 scholars most cited alongside Joan Ball, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2017 | 107 | |
| 2 | 2020 | 54 | |
| 3 | 2017 | 51 | |
| 4 | 2021 | 28 | |
| 5 | 2022 | 22 | |
| 6 | Rising Every Time They Fall: the Importance and Determinants of Consumer Resilience | 2015 | 14 |
| 7 | 2023 | 12 | |
| 8 | 2015 | 6 | |
| 9 | 2017 | 6 | |
| 10 | 2022 | 4 | |
| 11 | 2018 | 3 | |
| 12 | 2017 | 3 | |
| 13 | 2016 | 3 | |
| 14 | 2023 | 2 | |
| 15 | Identity and the Professional Millennial Woman - a Cross-Cultural Examination | 2014 | 1 |
| 16 | 2022 | 0 |
About Joan Ball
Joan Ball is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Information Systems, Sociology and Political Science and Strategy and Management, having authored 16 papers that have together received 316 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (7 papers), Consumer Retail Behavior Studies (6 papers), Consumer Behavior in Brand Consumption and Identification (6 papers), Digital Education and Society (3 papers), Digital Marketing and Social Media (2 papers), Supply Chain Resilience and Risk Management (2 papers), Consumer Market Behavior and Pricing (2 papers) and Psychology of Social Influence (1 paper). The work is most often cited by research in Marketing (182 citations), Organizational Behavior and Human Resource Management (153 citations), Information Systems and Management (45 citations), Business and International Management (6 citations) and Sociology and Political Science (127 citations). Joan Ball has collaborated with scholars based in United States, United Kingdom and Australia. Frequent co-authors include Timothy Lee Keiningham, Donald C. Barnes, Mohamed Mahmoud Zaki, Alexander John Buoye, Lerzan Aksoy, Helen Bruce, Yi‐Chun Ou, Sabine Benoit, Maggi Savin‐Baden and Linda Nasr. Their work appears in journals such as Journal of Service Theory and Practice, Journal of service management, Psychology and Marketing, Postdigital Science and Education and Journal of Services Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.