Duncan Murray
Impact in
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- Customer Service Quality and Loyalty
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- Online Learning and Analytics
Papers in
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- Customer Service Quality and Loyalty 8
- Job Satisfaction and Organizational Behavior 4
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- Consumer Retail Behavior Studies 8
- Co-authors
- Gary Howat (10 shared papers)Gary Crilley (7 shared papers)Esmaeil Ebrahimie (2 shared papers)Shane Dawson (2 shared papers)Jiuyong Li (2 shared papers)Lin Liu (2 shared papers)Karen Williams (3 shared papers)Ian O’Boyle (2 shared papers)
In The Last Decade
Duncan Murray
20 papers receiving 721 citations
Peers
Comparison fields: 5 of 89
- Organizational Behavior and Human Resource Management 385
- Computer Science Applications 142
- Tourism, Leisure and Hospitality Management 37
- Marketing 217
- Life-span and Life-course Studies 17
Countries citing papers authored by Duncan Murray
This map shows the geographic impact of Duncan Murray's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Duncan Murray with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Duncan Murray more than expected).
Fields of papers citing papers by Duncan Murray
This network shows the impact of papers produced by Duncan Murray. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Duncan Murray. The network helps show where Duncan Murray may publish in the future.
Co-authors
The 13 scholars most cited alongside Duncan Murray, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 21 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2002 | 313 | |
| 2 | 2018 | 149 | |
| 3 | The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center customers. | 1999 | 96 |
| 4 | 2018 | 37 | |
| 5 | 2015 | 25 | |
| 6 | 2018 | 25 | |
| 7 | 2002 | 19 | |
| 8 | 2002 | 19 | |
| 9 | 2005 | 16 | |
| 10 | 2009 | 15 | |
| 11 | 2002 | 15 | |
| 12 | 2015 | 14 | |
| 13 | 2014 | 12 | |
| 14 | Advocacy and Visitation Levels in Australian Botanic Gardens: Process and Outcome Benefits | 2007 | 11 |
| 15 | 2019 | 11 | |
| 16 | 2005 | 9 | |
| 17 | 2005 | 8 | |
| 18 | 2014 | 7 | |
| 19 | 2023 | 4 | |
| 20 | 2022 | 2 |
About Duncan Murray
Duncan Murray is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Social Psychology and Economics and Econometrics, having authored 21 papers that have together received 807 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (8 papers), Economic and Environmental Valuation (4 papers), Job Satisfaction and Organizational Behavior (4 papers), Urban Green Space and Health (3 papers), Sport and Mega-Event Impacts (3 papers), Recreation, Leisure, Wilderness Management (2 papers) and Gender Diversity and Inequality (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (385 citations), Computer Science Applications (142 citations), Tourism, Leisure and Hospitality Management (37 citations), Marketing (217 citations) and Life-span and Life-course Studies (17 citations). Duncan Murray has collaborated with scholars based in Australia, Malaysia and China. Frequent co-authors include Gary Howat, Gary Crilley, Esmaeil Ebrahimie, Shane Dawson, Jiuyong Li, Lin Liu, Karen Williams, Ian O’Boyle, Nagarajah Lee and Boo Ho Voon. Their work appears in journals such as Journal of Management & Organization, Annals of Leisure Research, Leadership & Organization Development Journal, Sport Management Review and Journal of Sport Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.