Douglas B. Grisaffe
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Employee Performance and Motivation
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- Customer Service Quality and Loyalty 10
- Job Satisfaction and Organizational Behavior 5
- Employee Performance and Motivation 4
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- Consumer Behavior in Brand Consumption and Identification 4
- Consumer Market Behavior and Pricing 2
- Co-authors
- Lawrence B. Chonko (6 shared papers)Hieu P. Nguyen (1 shared paper)Fernando Jaramillo (4 shared papers)Rebecca A. VanMeter (5 shared papers)Anand Kumar (2 shared papers)Natalie J. Allen (1 shared paper)Elten Briggs (1 shared paper)Wayne S. DeSarbo (2 shared papers)
- Journals
- Journal of Personal Selling and Sales Management (5 papers)Journal of Interactive Marketing (2 papers)Journal of Business Research (2 papers)Journal of Marketing Analytics (2 papers)Journal of Service Research (2 papers)
- Partner nations
- United StatesChinaItaly
In The Last Decade
Douglas B. Grisaffe
31 papers receiving 1.6k citations
Peers
Comparison fields: 5 of 78
- Organizational Behavior and Human Resource Management 834
- Marketing 431
- Human Factors and Ergonomics 102
- Information Systems and Management 148
- Life-span and Life-course Studies 19
Countries citing papers authored by Douglas B. Grisaffe
This map shows the geographic impact of Douglas B. Grisaffe's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Douglas B. Grisaffe with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Douglas B. Grisaffe more than expected).
Fields of papers citing papers by Douglas B. Grisaffe
This network shows the impact of papers produced by Douglas B. Grisaffe. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Douglas B. Grisaffe. The network helps show where Douglas B. Grisaffe may publish in the future.
Co-authors
The 25 scholars most cited alongside Douglas B. Grisaffe, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 31 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2010 | 327 | |
| 2 | 2009 | 185 | |
| 3 | 2009 | 168 | |
| 4 | 2001 | 136 | |
| 5 | 2015 | 121 | |
| 6 | 2018 | 102 | |
| 7 | 2009 | 94 | |
| 8 | 2012 | 80 | |
| 9 | 2004 | 79 | |
| 10 | Questions about the Ultimate Question: Conceptual Considerations in Evaluating Reichheld's Net Promoter Score (NPS) | 2007 | 64 |
| 11 | 2009 | 62 | |
| 12 | Antecedents and consequences of customer value : testing an expanded framework | 1998 | 60 |
| 13 | 2016 | 60 | |
| 14 | 1998 | 50 | |
| 15 | 2007 | 44 | |
| 16 | 2003 | 25 | |
| 17 | 2015 | 25 | |
| 18 | 2016 | 16 | |
| 19 | 2013 | 15 | |
| 20 | Loyalty - Attitude, Behavior, and Good Science: A Third Take on the Neal-Brandt Debate | 2001 | 12 |
About Douglas B. Grisaffe
Douglas B. Grisaffe is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Information Systems and Management and Statistics and Probability, having authored 31 papers that have together received 1.8k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (10 papers), Job Satisfaction and Organizational Behavior (5 papers), Consumer Behavior in Brand Consumption and Identification (4 papers), Employee Performance and Motivation (4 papers), Digital Marketing and Social Media (2 papers), Leadership and Management in Organizations (2 papers), Statistical Methods and Applications (2 papers) and Consumer Market Behavior and Pricing (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (834 citations), Marketing (431 citations), Human Factors and Ergonomics (102 citations), Information Systems and Management (148 citations) and Life-span and Life-course Studies (19 citations). Douglas B. Grisaffe has collaborated with scholars based in United States, China and Italy. Frequent co-authors include Lawrence B. Chonko, Hieu P. Nguyen, Fernando Jaramillo, Rebecca A. VanMeter, Anand Kumar, Natalie J. Allen, Elten Briggs, Wayne S. DeSarbo, Erik T. Nesson and Susan Powell Mantel. Their work appears in journals such as Journal of Personal Selling and Sales Management, Journal of Interactive Marketing, Journal of Business Research, Journal of Marketing Analytics and Journal of Service Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.