C. David Shepherd
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
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- Customer Service Quality and Loyalty 14
- Job Satisfaction and Organizational Behavior 9
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- Management and Marketing Education 17
- Co-authors
- Pratibha A. Dabholkar (2 shared papers)Dayle I. Thorpe (1 shared paper)Pervaiz K. Ahmed (3 shared papers)Stephen B. Castleberry (5 shared papers)Rick E. Ridnour (11 shared papers)Armen Tashchian (6 shared papers)Felicia G. Lassk (5 shared papers)Joseph O. Rentz (3 shared papers)
- Journals
- Journal of Personal Selling and Sales Management (21 papers)Journal of Business and Industrial Marketing (3 papers)European Journal of Innovation Management (2 papers)Psychology and Marketing (2 papers)The Journal of Marketing Theory and Practice (2 papers)
- Partner nations
- United StatesUnited KingdomHungary
In The Last Decade
C. David Shepherd
66 papers receiving 2.3k citations
C. David Shepherd's Hit Papers
Peers
Comparison fields: 5 of 114
- Organizational Behavior and Human Resource Management 1.7k
- Marketing 1.1k
- Information Systems and Management 558
- Management of Technology and Innovation 290
- Strategy and Management 437
Countries citing papers authored by C. David Shepherd
This map shows the geographic impact of C. David Shepherd's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by C. David Shepherd with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites C. David Shepherd more than expected).
Fields of papers citing papers by C. David Shepherd
This network shows the impact of papers produced by C. David Shepherd. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by C. David Shepherd. The network helps show where C. David Shepherd may publish in the future.
Co-authors
The 25 scholars most cited alongside C. David Shepherd, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 68 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study Hit paper breakdown → | 2000 | 1099 |
| 2 | 2000 | 165 | |
| 3 | 2002 | 152 | |
| 4 | 2005 | 142 | |
| 5 | 1993 | 96 | |
| 6 | 1998 | 95 | |
| 7 | 2018 | 75 | |
| 8 | 2012 | 71 | |
| 9 | Innovation Management: Context, Strategies, Systems and Processes | 2010 | 69 |
| 10 | 2010 | 58 | |
| 11 | 1999 | 49 | |
| 12 | 2014 | 47 | |
| 13 | 2011 | 44 | |
| 14 | 2000 | 38 | |
| 15 | 1999 | 30 | |
| 16 | 1997 | 29 | |
| 17 | 2012 | 26 | |
| 18 | 2019 | 26 | |
| 19 | The Training of Sales Managers: An Exploratory Study of Sales Management Training Practices | 1995 | 25 |
| 20 | 1994 | 24 |
About C. David Shepherd
C. David Shepherd is a scholar working on Organizational Behavior and Human Resource Management, Management of Technology and Innovation, Marketing, Social Psychology and Management Information Systems, having authored 68 papers that have together received 2.7k indexed citations. Recurring topics across this work include Management and Marketing Education (17 papers), Customer Service Quality and Loyalty (14 papers), Job Satisfaction and Organizational Behavior (9 papers), Quality and Supply Management (9 papers), Marketing and Advertising Strategies (8 papers), Business Law and Ethics (6 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Communication in Education and Healthcare (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.7k citations), Marketing (1.1k citations), Information Systems and Management (558 citations), Management of Technology and Innovation (290 citations) and Strategy and Management (437 citations). C. David Shepherd has collaborated with scholars based in United States, United Kingdom and Hungary. Frequent co-authors include Pratibha A. Dabholkar, Dayle I. Thorpe, Pervaiz K. Ahmed, Stephen B. Castleberry, Rick E. Ridnour, Armen Tashchian, Felicia G. Lassk, Joseph O. Rentz, Praveen Aggarwal and Sean Dwyer. Their work appears in journals such as Journal of Personal Selling and Sales Management, Journal of Business and Industrial Marketing, European Journal of Innovation Management, Psychology and Marketing and The Journal of Marketing Theory and Practice.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.