Angus Laing
Impact in
- Marketing top 2%
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
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- Customer Service Quality and Loyalty
Papers in
- Marketing 29
- Service and Product Innovation 19
- Consumer Behavior in Brand Consumption and Identification 10
- Consumer Retail Behavior Studies 7
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- Customer Service Quality and Loyalty 23
- Co-authors
- Gillian Hogg (13 shared papers)Debbie Keeling (10 shared papers)Terry Newholm (12 shared papers)Seonaidh Cotton (4 shared papers)Ko de Ruyter (3 shared papers)Fiona Harris (3 shared papers)Shaíley Minocha (7 shared papers)Kathleen Keeling (1 shared paper)
- Journals
- Journal of Marketing Management (7 papers)European Journal of Marketing (5 papers)Journal of Services Marketing (3 papers)Psychology and Marketing (2 papers)Journal of service management (2 papers)
- Partner nations
- United KingdomAustraliaIndia
In The Last Decade
Angus Laing
64 papers receiving 1.1k citations
Peers
Comparison fields: 5 of 110
- Marketing 522
- Organizational Behavior and Human Resource Management 466
- Strategy and Management 261
- Information Systems and Management 116
- Management Information Systems 144
Countries citing papers authored by Angus Laing
This map shows the geographic impact of Angus Laing's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Angus Laing with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Angus Laing more than expected).
Fields of papers citing papers by Angus Laing
This network shows the impact of papers produced by Angus Laing. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Angus Laing. The network helps show where Angus Laing may publish in the future.
Co-authors
The 23 scholars most cited alongside Angus Laing, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 64 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2003 | 97 | |
| 2 | 2004 | 75 | |
| 3 | 2007 | 74 | |
| 4 | 2006 | 66 | |
| 5 | 2020 | 64 | |
| 6 | 2005 | 52 | |
| 7 | 2011 | 49 | |
| 8 | 2006 | 48 | |
| 9 | 2003 | 37 | |
| 10 | 2003 | 36 | |
| 11 | 2019 | 32 | |
| 12 | 2011 | 32 | |
| 13 | 2004 | 30 | |
| 14 | 2006 | 29 | |
| 15 | 2017 | 29 | |
| 16 | 2002 | 27 | |
| 17 | 2015 | 27 | |
| 18 | 1997 | 23 | |
| 19 | 2002 | 22 | |
| 20 | 2001 | 20 |
About Angus Laing
Angus Laing is a scholar working on Marketing, Organizational Behavior and Human Resource Management, General Health Professions, Sociology and Political Science and Economics and Econometrics, having authored 64 papers that have together received 1.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (23 papers), Service and Product Innovation (19 papers), Digital Marketing and Social Media (10 papers), Consumer Behavior in Brand Consumption and Identification (10 papers), Consumer Retail Behavior Studies (7 papers), Technology Adoption and User Behaviour (7 papers), Healthcare Policy and Management (6 papers) and Mental Health and Patient Involvement (5 papers). The work is most often cited by research in Marketing (522 citations), Organizational Behavior and Human Resource Management (466 citations), Strategy and Management (261 citations), Information Systems and Management (116 citations) and Management Information Systems (144 citations). Angus Laing has collaborated with scholars based in United Kingdom, Australia and India. Frequent co-authors include Gillian Hogg, Debbie Keeling, Terry Newholm, Seonaidh Cotton, Ko de Ruyter, Fiona Harris, Shaíley Minocha, Kathleen Keeling, Ko de Ruyter and Sahar Mousavi. Their work appears in journals such as Journal of Marketing Management, European Journal of Marketing, Journal of Services Marketing, Psychology and Marketing and Journal of service management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.