Stephen O’Connor
Impact in
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- Customer Service Quality and Loyalty
- Research and Theory top 10%
Papers in
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- Patient Satisfaction in Healthcare 16
- Interprofessional Education and Collaboration 3
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- Customer Service Quality and Loyalty 17
- Co-authors
- Richard M. Shewchuk (24 shared papers)Hanh Q. Trinh (8 shared papers)David J. Fine (2 shared papers)Michael R. Bowers (2 shared papers)Larry E. Overman (1 shared paper)David J. Kucera (1 shared paper)Anne Martin (1 shared paper)Carolyn Jackson (1 shared paper)
- Journals
- Health Care Management Review (10 papers)Journal of Healthcare Management (4 papers)Quality Management in Health Care (2 papers)Medical Care Research and Review (2 papers)Public Health (1 paper)
- Partner nations
- United StatesUnited KingdomNetherlands
In The Last Decade
Stephen O’Connor
76 papers receiving 1.0k citations
Peers
Comparison fields: 5 of 131
- Organizational Behavior and Human Resource Management 352
- Research and Theory 18
- General Health Professions 327
- Marketing 134
- Health Information Management 55
Countries citing papers authored by Stephen O’Connor
This map shows the geographic impact of Stephen O’Connor's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen O’Connor with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen O’Connor more than expected).
Fields of papers citing papers by Stephen O’Connor
This network shows the impact of papers produced by Stephen O’Connor. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen O’Connor. The network helps show where Stephen O’Connor may publish in the future.
Co-authors
The 25 scholars most cited alongside Stephen O’Connor, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 86 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 1998 | 135 | |
| 2 | 2000 | 110 | |
| 3 | The great gap. Physicians' perceptions of patient service quality expectations fall short of reality. | 1994 | 69 |
| 4 | 1993 | 58 | |
| 5 | 2000 | 53 | |
| 6 | 2018 | 52 | |
| 7 | 2005 | 52 | |
| 8 | 2012 | 47 | |
| 9 | A model of service quality perceptions and health care consumer behavior. | 1991 | 36 |
| 10 | 2018 | 30 | |
| 11 | 2006 | 28 | |
| 12 | Service quality revisited: striving for a new orientation. | 1995 | 27 |
| 13 | 2002 | 25 | |
| 14 | 2007 | 24 | |
| 15 | 1992 | 22 | |
| 16 | 2005 | 20 | |
| 17 | 2018 | 19 | |
| 18 | 2012 | 15 | |
| 19 | 1990 | 15 | |
| 20 | 1991 | 14 |
About Stephen O’Connor
Stephen O’Connor is a scholar working on General Health Professions, Organizational Behavior and Human Resource Management, Economics and Econometrics, Social Psychology and Health Information Management, having authored 86 papers that have together received 1.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (17 papers), Patient Satisfaction in Healthcare (16 papers), Healthcare Policy and Management (12 papers), Healthcare Quality and Management (7 papers), Classical Antiquity Studies (4 papers), Health Systems, Economic Evaluations, Quality of Life (3 papers), Emergency and Acute Care Studies (3 papers) and Interprofessional Education and Collaboration (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (352 citations), Research and Theory (18 citations), General Health Professions (327 citations), Marketing (134 citations) and Health Information Management (55 citations). Stephen O’Connor has collaborated with scholars based in United States, United Kingdom and Netherlands. Frequent co-authors include Richard M. Shewchuk, Hanh Q. Trinh, David J. Fine, Michael R. Bowers, Larry E. Overman, David J. Kucera, Anne Martin, Carolyn Jackson, Nynke de Jong and Daniëlle Verstegen. Their work appears in journals such as Health Care Management Review, Journal of Healthcare Management, Quality Management in Health Care, Medical Care Research and Review and Public Health.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.