Sebastian Tillmanns
About
Sebastian Tillmanns has authored 7 papers that have received a total of 955 indexed citations.
This includes 6 papers in Marketing, 4 papers in Organizational Behavior and Human Resource Management and 3 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (4 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Customer churn and segmentation (3 papers). Sebastian Tillmanns is often cited by papers focused on Customer Service Quality and Loyalty (4 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Customer churn and segmentation (3 papers) and collaborates with scholars based in Germany, United States and Switzerland. Sebastian Tillmanns's co-authors include Manfred Krafft, V. Kumar, Lerzan Aksoy, Doreén Pick and Bas Donkers and has published in prestigious journals such as Journal of Marketing, Journal of the Academy of Marketing Science and Journal of Retailing.
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