Robert A. Westbrook
Impact in
- Marketing top 0.05%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Consumer Market Behavior and Pricing
-
- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 18
- Marketing 18
- Consumer Behavior in Brand Consumption and Identification 9
- Consumer Retail Behavior Studies 9
- Co-authors
- Richard L. Oliver (2 shared papers)William C. Black (5 shared papers)Claes Fornell (5 shared papers)Michael D. Reilly (2 shared papers)Thomas P. Giordano (8 shared papers)Bich N. Dang (8 shared papers)Joseph W. Newman (4 shared papers)Goutam Challagalla (1 shared paper)
- Journals
- Journal of Marketing (8 papers)Journal of Marketing Research (6 papers)PLoS ONE (2 papers)AIDS and Behavior (2 papers)Journal of Retailing (2 papers)
- Partner nations
- United StatesRussiaPhilippines
In The Last Decade
Robert A. Westbrook
48 papers receiving 6.4k citations
Robert A. Westbrook's Hit Papers
Peers
Comparison fields: 5 of 144
- Marketing 4.6k
- Organizational Behavior and Human Resource Management 4.4k
- Information Systems and Management 1.2k
- Tourism, Leisure and Hospitality Management 163
- Sociology and Political Science 3.0k
Countries citing papers authored by Robert A. Westbrook
This map shows the geographic impact of Robert A. Westbrook's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Robert A. Westbrook with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Robert A. Westbrook more than expected).
Fields of papers citing papers by Robert A. Westbrook
This network shows the impact of papers produced by Robert A. Westbrook. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Robert A. Westbrook. The network helps show where Robert A. Westbrook may publish in the future.
Co-authors
The 25 scholars most cited alongside Robert A. Westbrook, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 48 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Product/Consumption-Based Affective Responses and Postpurchase Processes Hit paper breakdown → | 1987 | 1659 |
| 2 | The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction Hit paper breakdown → | 1991 | 1598 |
| 3 | Product/Consumption-Based Affective Responses and Postpurchase Processes Hit paper breakdown → | 1987 | 724 |
| 4 | A motivation-based shopper typology. Hit paper breakdown → | 1985 | 524 |
| 5 | Sources of consumer satisfaction with retail outlets. | 1981 | 294 |
| 6 | Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction | 1983 | 293 |
| 7 | 1980 | 278 | |
| 8 | 2005 | 237 | |
| 9 | Developing Better Measures of Consumer Satisfaction: Some Preliminary Results | 1981 | 236 |
| 10 | 1980 | 206 | |
| 11 | 2017 | 177 | |
| 12 | 2013 | 128 | |
| 13 | 1984 | 117 | |
| 14 | 1980 | 111 | |
| 15 | 1979 | 101 | |
| 16 | 1978 | 78 | |
| 17 | An Exploratory Study of Assertiveness, Aggressiveness, and Consumer Complaining Behavior | 1979 | 74 |
| 18 | 2019 | 62 | |
| 19 | 1984 | 57 | |
| 20 | 2007 | 53 |
About Robert A. Westbrook
Robert A. Westbrook is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and Strategy and Management, having authored 48 papers that have together received 7.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (18 papers), Consumer Behavior in Brand Consumption and Identification (9 papers), Consumer Retail Behavior Studies (9 papers), Technology Adoption and User Behaviour (4 papers), HIV/AIDS Research and Interventions (3 papers), Digital Marketing and Social Media (3 papers), Psychology of Social Influence (3 papers) and Patient Satisfaction in Healthcare (2 papers). The work is most often cited by research in Marketing (4.6k citations), Organizational Behavior and Human Resource Management (4.4k citations), Information Systems and Management (1.2k citations), Tourism, Leisure and Hospitality Management (163 citations) and Sociology and Political Science (3.0k citations). Robert A. Westbrook has collaborated with scholars based in United States, Russia and Philippines. Frequent co-authors include Richard L. Oliver, William C. Black, Claes Fornell, Michael D. Reilly, Thomas P. Giordano, Bich N. Dang, Joseph W. Newman, Goutam Challagalla, Steven P. Brown and G. Anthony Gorry. Their work appears in journals such as Journal of Marketing, Journal of Marketing Research, PLoS ONE, AIDS and Behavior and Journal of Retailing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.