David Ballantyne
Impact in
- Marketing top 0.2%
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
-
- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 37
- Marketing 26
- Service and Product Innovation 15
- Consumer Behavior in Brand Consumption and Identification 8
- Marketing and Advertising Strategies 5
- Co-authors
- Richard J. Varey (5 shared papers)Adrian Payne (10 shared papers)Martin Christopher (9 shared papers)Robert Aitken (4 shared papers)Elin Nilsson (2 shared papers)Pennie Frow (1 shared paper)John G. Knight (3 shared papers)Hongzhi Gao (3 shared papers)
- Journals
- Journal of Business and Industrial Marketing (5 papers)Marketing Theory (4 papers)European Journal of Marketing (3 papers)Industrial Marketing Management (3 papers)Journal of Services Marketing (3 papers)
- Partner nations
- New ZealandAustraliaUnited Kingdom
In The Last Decade
David Ballantyne
51 papers receiving 2.9k citations
David Ballantyne's Hit Papers
Peers
Comparison fields: 5 of 94
- Marketing 2.1k
- Organizational Behavior and Human Resource Management 2.1k
- Strategy and Management 1.2k
- Tourism, Leisure and Hospitality Management 80
- Business and International Management 104
Countries citing papers authored by David Ballantyne
This map shows the geographic impact of David Ballantyne's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by David Ballantyne with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites David Ballantyne more than expected).
Fields of papers citing papers by David Ballantyne
This network shows the impact of papers produced by David Ballantyne. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by David Ballantyne. The network helps show where David Ballantyne may publish in the future.
Co-authors
The 20 scholars most cited alongside David Ballantyne, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 54 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Relationship marketing: Bringing quality, customer service and marketing together Hit paper breakdown → | 1995 | 556 |
| 2 | Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing Hit paper breakdown → | 2006 | 551 |
| 3 | 2010 | 284 | |
| 4 | 2002 | 225 | |
| 5 | 2004 | 207 | |
| 6 | 2007 | 189 | |
| 7 | 2007 | 168 | |
| 8 | 2003 | 163 | |
| 9 | 2005 | 150 | |
| 10 | 2014 | 98 | |
| 11 | 2000 | 82 | |
| 12 | 1997 | 68 | |
| 13 | 1995 | 65 | |
| 14 | 2008 | 61 | |
| 15 | 2017 | 51 | |
| 16 | 2003 | 49 | |
| 17 | 2012 | 48 | |
| 18 | 2006 | 44 | |
| 19 | 2010 | 43 | |
| 20 | 2004 | 38 |
About David Ballantyne
David Ballantyne is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science and Management of Technology and Innovation, having authored 54 papers that have together received 3.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (37 papers), Service and Product Innovation (15 papers), Business Strategy and Innovation (9 papers), Digital Marketing and Social Media (8 papers), Consumer Behavior in Brand Consumption and Identification (8 papers), Corporate Identity and Reputation (5 papers), Marketing and Advertising Strategies (5 papers) and Wine Industry and Tourism (4 papers). The work is most often cited by research in Marketing (2.1k citations), Organizational Behavior and Human Resource Management (2.1k citations), Strategy and Management (1.2k citations), Tourism, Leisure and Hospitality Management (80 citations) and Business and International Management (104 citations). David Ballantyne has collaborated with scholars based in New Zealand, Australia and United Kingdom. Frequent co-authors include Richard J. Varey, Adrian Payne, Martin Christopher, Robert Aitken, Elin Nilsson, Pennie Frow, John G. Knight, Hongzhi Gao, John Williams and Phil Osborne. Their work appears in journals such as Journal of Business and Industrial Marketing, Marketing Theory, European Journal of Marketing, Industrial Marketing Management and Journal of Services Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.