Matthew O’Brien
Impact in
- Marketing top 0.5%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 11
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- Consumer Behavior in Brand Consumption and Identification 4
- Consumer Retail Behavior Studies 3
- Service and Product Innovation 3
- Co-authors
- Robert F. Lusch (5 shared papers)Stephen L. Vargo (3 shared papers)Soyeon Shim (3 shared papers)David A. Griffith (2 shared papers)Bonnie L. Barber (1 shared paper)Kenneth C. Gehrt (4 shared papers)Heiko Wieland (1 shared paper)G. Shainesh (2 shared papers)
- Journals
- Journal of Retailing (2 papers)Communication Studies (1 paper)International Journal of Retail & Distribution Management (1 paper)Psychology Crime and Law (1 paper)Journal of Retailing and Consumer Services (1 paper)
- Partner nations
- United StatesNew ZealandLatvia
In The Last Decade
Matthew O’Brien
24 papers receiving 1.6k citations
Matthew O’Brien's Hit Papers
Peers
Comparison fields: 5 of 87
- Marketing 1.1k
- Organizational Behavior and Human Resource Management 826
- Business and International Management 98
- Information Systems and Management 226
- Strategy and Management 425
Countries citing papers authored by Matthew O’Brien
This map shows the geographic impact of Matthew O’Brien's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Matthew O’Brien with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Matthew O’Brien more than expected).
Fields of papers citing papers by Matthew O’Brien
This network shows the impact of papers produced by Matthew O’Brien. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Matthew O’Brien. The network helps show where Matthew O’Brien may publish in the future.
Co-authors
The 25 scholars most cited alongside Matthew O’Brien, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 25 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Competing through service: Insights from service-dominant logic Hit paper breakdown → | 2006 | 1158 |
| 2 | 2006 | 117 | |
| 3 | 2012 | 76 | |
| 4 | 2001 | 71 | |
| 5 | 2023 | 48 | |
| 6 | 2003 | 45 | |
| 7 | 2010 | 32 | |
| 8 | 2021 | 21 | |
| 9 | 2002 | 20 | |
| 10 | 2013 | 19 | |
| 11 | 2003 | 18 | |
| 12 | Attitude toward the Customer: A Study of Product Returns Episodes | 2007 | 17 |
| 13 | 2010 | 17 | |
| 14 | 2011 | 13 | |
| 15 | The Paradox of Giftedness and Autism: Packet of Information for Professionals (PIP)--Revised (2008). | 2008 | 8 |
| 16 | 2020 | 5 | |
| 17 | 1980 | 4 | |
| 18 | Consumer trust in an e-retailer: an integrative model directed toward customer retention | 2007 | 4 |
| 19 | 1994 | 4 | |
| 20 | 2003 | 4 |
About Matthew O’Brien
Matthew O’Brien is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Information Systems and Management and Social Psychology, having authored 25 papers that have together received 1.7k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (11 papers), Consumer Behavior in Brand Consumption and Identification (4 papers), Technology Adoption and User Behaviour (4 papers), Digital Marketing and Social Media (3 papers), Consumer Retail Behavior Studies (3 papers), Service and Product Innovation (3 papers), Memory Processes and Influences (2 papers) and Outsourcing and Supply Chain Management (2 papers). The work is most often cited by research in Marketing (1.1k citations), Organizational Behavior and Human Resource Management (826 citations), Business and International Management (98 citations), Information Systems and Management (226 citations) and Strategy and Management (425 citations). Matthew O’Brien has collaborated with scholars based in United States, New Zealand and Latvia. Frequent co-authors include Robert F. Lusch, Stephen L. Vargo, Soyeon Shim, David A. Griffith, Bonnie L. Barber, Kenneth C. Gehrt, Heiko Wieland, G. Shainesh, Birud Sindhav and Mahesh Rajan. Their work appears in journals such as Journal of Retailing, Communication Studies, International Journal of Retail & Distribution Management, Psychology Crime and Law and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.