Donna J. Hill
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
Papers in
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- Consumer Behavior in Brand Consumption and Identification 3
- Consumer Market Behavior and Pricing 2
- Service and Product Innovation 1
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- Customer Service Quality and Loyalty 7
- Co-authors
- Jeffrey G. Blodgett (2 shared papers)Stephen S. Tax (1 shared paper)Judy P. Strauss (3 shared papers)Robert M. Baer (3 shared papers)Maryon F. King (3 shared papers)Kirk L. Wakefield (1 shared paper)Chad W. Autry (2 shared papers)Matthew O’Brien (1 shared paper)
- Journals
- Journal of Consumer Policy (2 papers)Journal of Interactive Marketing (1 paper)Journal of Retailing (1 paper)Journal of Consumer Behaviour (1 paper)Journal of Retailing and Consumer Services (1 paper)
- Partner nations
- United StatesCanada
In The Last Decade
Donna J. Hill
21 papers receiving 1.2k citations
Donna J. Hill's Hit Papers
Peers
Comparison fields: 5 of 63
- Organizational Behavior and Human Resource Management 1.1k
- Marketing 738
- Information Systems and Management 325
- Management Information Systems 140
- Sociology and Political Science 667
Countries citing papers authored by Donna J. Hill
This map shows the geographic impact of Donna J. Hill's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Donna J. Hill with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Donna J. Hill more than expected).
Fields of papers citing papers by Donna J. Hill
This network shows the impact of papers produced by Donna J. Hill. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Donna J. Hill. The network helps show where Donna J. Hill may publish in the future.
Co-authors
The 13 scholars most cited alongside Donna J. Hill, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 21 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The effects of distributive, procedural, and interactional justice on postcomplaint behavior Hit paper breakdown → | 1997 | 1079 |
| 2 | 2001 | 95 | |
| 3 | Satisfaction and Consumer Services | 1986 | 55 |
| 4 | 2004 | 49 | |
| 5 | 1992 | 42 | |
| 6 | Attitude toward the Customer: A Study of Product Returns Episodes | 2007 | 18 |
| 7 | 1996 | 16 | |
| 8 | 2009 | 13 | |
| 9 | 2007 | 13 | |
| 10 | 1994 | 12 | |
| 11 | 1997 | 8 | |
| 12 | Organizational Characteristics and Employee Excuse Making: Passing the Buck For Failed Service Encounters | 1992 | 6 |
| 13 | Customers Complain-Businesses Make Excuses: the Effects of Linkage and Valence | 1994 | 6 |
| 14 | 2015 | 5 | |
| 15 | A Model of the Determinants of Retail Search | 1995 | 4 |
| 16 | Preserving Consumer Autonomy in an Interactive Informational Environment Toward Development of a Consumer Decision Aid Model | 1989 | 2 |
| 17 | Excuses: Use M If You Got Em | 2000 | 2 |
| 18 | 2013 | 1 | |
| 19 | 2014 | 1 | |
| 20 | 2010 | 1 |
About Donna J. Hill
Donna J. Hill is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Information Systems and Management, Management of Technology and Innovation and Sociology and Political Science, having authored 21 papers that have together received 1.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (7 papers), Management and Marketing Education (3 papers), Digital Marketing and Social Media (3 papers), Technology Adoption and User Behaviour (3 papers), Consumer Behavior in Brand Consumption and Identification (3 papers), Consumer Market Behavior and Pricing (2 papers), Behavioral Health and Interventions (1 paper) and Service and Product Innovation (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.1k citations), Marketing (738 citations), Information Systems and Management (325 citations), Management Information Systems (140 citations) and Sociology and Political Science (667 citations). Donna J. Hill has collaborated with scholars based in United States and Canada. Frequent co-authors include Jeffrey G. Blodgett, Stephen S. Tax, Judy P. Strauss, Robert M. Baer, Maryon F. King, Kirk L. Wakefield, Chad W. Autry, Matthew O’Brien, Eli Cohen and Aysen Bakir. Their work appears in journals such as Journal of Consumer Policy, Journal of Interactive Marketing, Journal of Retailing, Journal of Consumer Behaviour and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.