Pierre Mostert
Impact in
- Marketing top 5%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Consumer Behavior and Marketing Influence
- Environmental Sustainability in Business
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- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 51
- Marketing 48
- Consumer Retail Behavior Studies 29
- Consumer Behavior in Brand Consumption and Identification 26
- Service and Product Innovation 7
- Co-authors
- Göran Svensson (11 shared papers)Daniël J. Petzer (11 shared papers)Michael T. Ewing (1 shared paper)Adele Berndt (3 shared papers)Dharini Sivakumar (1 shared paper)Lisé Korsten (1 shared paper)Theuns Kotzé (3 shared papers)Nils M. Høgevold (3 shared papers)
- Journals
- European Business Review (2 papers)Journal of Business-to-Business Marketing (2 papers)International Journal of Services and Operations Management (2 papers)Journal of African Business (1 paper)International Journal of Management and Enterprise Development (1 paper)
- Partner nations
- South AfricaNorwayUnited States
In The Last Decade
Pierre Mostert
59 papers receiving 418 citations
Peers
Comparison fields: 5 of 78
- Marketing 257
- Organizational Behavior and Human Resource Management 251
- Information Systems and Management 64
- Business and International Management 8
- Management Information Systems 34
Countries citing papers authored by Pierre Mostert
This map shows the geographic impact of Pierre Mostert's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Pierre Mostert with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Pierre Mostert more than expected).
Fields of papers citing papers by Pierre Mostert
This network shows the impact of papers produced by Pierre Mostert. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Pierre Mostert. The network helps show where Pierre Mostert may publish in the future.
Co-authors
The 22 scholars most cited alongside Pierre Mostert, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 67 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2018 | 64 | |
| 2 | 1999 | 30 | |
| 3 | The influence of service failure and service recovery on airline passengers’ relationships with domestic airlines : an exploratory study | 2009 | 23 |
| 4 | 2012 | 23 | |
| 5 | 2020 | 22 | |
| 6 | 2017 | 20 | |
| 7 | The Effect of Service Failure and Recovery on Airline-Passenger Relationships: A Comparison Between South African and United States Airline Passengers | 2011 | 20 |
| 8 | 2009 | 17 | |
| 9 | 2014 | 16 | |
| 10 | 2008 | 16 | |
| 11 | 2019 | 13 | |
| 12 | 2013 | 13 | |
| 13 | 2016 | 10 | |
| 14 | 1997 | 9 | |
| 15 | 2009 | 8 | |
| 16 | Competitive marketing strategies of selected hotels: an exploratory study | 2008 | 7 |
| 17 | 2011 | 7 | |
| 18 | 2011 | 7 | |
| 19 | 2023 | 7 | |
| 20 | Relationship intention as a predictor of clothing retail customers' satisfaction, trust, commitment and relationship quality | 2016 | 6 |
About Pierre Mostert
Pierre Mostert is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Strategy and Management and Information Systems and Management, having authored 67 papers that have together received 452 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (51 papers), Consumer Retail Behavior Studies (29 papers), Consumer Behavior in Brand Consumption and Identification (26 papers), Digital Marketing and Social Media (10 papers), Service and Product Innovation (7 papers), Plant Physiology and Cultivation Studies (5 papers), Technology Adoption and User Behaviour (5 papers) and Aviation Industry Analysis and Trends (4 papers). The work is most often cited by research in Marketing (257 citations), Organizational Behavior and Human Resource Management (251 citations), Information Systems and Management (64 citations), Business and International Management (8 citations) and Management Information Systems (34 citations). Pierre Mostert has collaborated with scholars based in South Africa, Norway and United States. Frequent co-authors include Göran Svensson, Daniël J. Petzer, Michael T. Ewing, Adele Berndt, Dharini Sivakumar, Lisé Korsten, Theuns Kotzé, Nils M. Høgevold, C.J.deW. Rautenbach and P.G. Eriksson. Their work appears in journals such as European Business Review, Journal of Business-to-Business Marketing, International Journal of Services and Operations Management, Journal of African Business and International Journal of Management and Enterprise Development.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.