Daniël J. Petzer
Impact in
- Marketing top 2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Environmental Sustainability in Business
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 40
- Marketing 34
- Consumer Retail Behavior Studies 18
- Consumer Behavior in Brand Consumption and Identification 16
- Marketing and Advertising Strategies 5
- Environmental Sustainability in Business 4
- Co-authors
- Estelle van Tonder (10 shared papers)Mornay Roberts-Lombard (9 shared papers)Göran Svensson (6 shared papers)Pierre Mostert (11 shared papers)Leon T. De Beer (2 shared papers)Adele Berndt (4 shared papers)Nils M. Høgevold (2 shared papers)Carlos Ferro‐Soto (2 shared papers)
- Journals
- European Business Review (7 papers)Journal of Relationship Marketing (3 papers)International Journal of Quality and Service Sciences (1 paper)International Journal of Services and Operations Management (1 paper)Journal of Consumer Behaviour (1 paper)
- Partner nations
- South AfricaUnited StatesUnited Kingdom
In The Last Decade
Daniël J. Petzer
52 papers receiving 814 citations
Peers
Comparison fields: 5 of 67
- Marketing 517
- Organizational Behavior and Human Resource Management 409
- Information Systems and Management 208
- Business and International Management 24
- Strategy and Management 153
Countries citing papers authored by Daniël J. Petzer
This map shows the geographic impact of Daniël J. Petzer's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Daniël J. Petzer with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Daniël J. Petzer more than expected).
Fields of papers citing papers by Daniël J. Petzer
This network shows the impact of papers produced by Daniël J. Petzer. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Daniël J. Petzer. The network helps show where Daniël J. Petzer may publish in the future.
Co-authors
The 16 scholars most cited alongside Daniël J. Petzer, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 60 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2018 | 109 | |
| 2 | 2018 | 77 | |
| 3 | 2014 | 66 | |
| 4 | 2018 | 58 | |
| 5 | 2019 | 49 | |
| 6 | 2015 | 40 | |
| 7 | 2012 | 38 | |
| 8 | 2017 | 35 | |
| 9 | 2018 | 30 | |
| 10 | 2021 | 24 | |
| 11 | 2013 | 24 | |
| 12 | Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants | 2014 | 24 |
| 13 | 2017 | 23 | |
| 14 | Readiness for banking technologies in developing countries | 2010 | 22 |
| 15 | 2021 | 21 | |
| 16 | 2018 | 20 | |
| 17 | 2020 | 19 | |
| 18 | 2019 | 13 | |
| 19 | 2020 | 13 | |
| 20 | 2013 | 13 |
About Daniël J. Petzer
Daniël J. Petzer is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and Strategy and Management, having authored 60 papers that have together received 868 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (40 papers), Consumer Retail Behavior Studies (18 papers), Digital Marketing and Social Media (17 papers), Consumer Behavior in Brand Consumption and Identification (16 papers), Technology Adoption and User Behaviour (13 papers), Corporate Identity and Reputation (5 papers), Marketing and Advertising Strategies (5 papers) and Environmental Sustainability in Business (4 papers). The work is most often cited by research in Marketing (517 citations), Organizational Behavior and Human Resource Management (409 citations), Information Systems and Management (208 citations), Business and International Management (24 citations) and Strategy and Management (153 citations). Daniël J. Petzer has collaborated with scholars based in South Africa, United States and United Kingdom. Frequent co-authors include Estelle van Tonder, Mornay Roberts-Lombard, Göran Svensson, Pierre Mostert, Leon T. De Beer, Adele Berndt, Nils M. Høgevold, Carlos Ferro‐Soto, Beverly Wagner and Carmen Padín. Their work appears in journals such as European Business Review, Journal of Relationship Marketing, International Journal of Quality and Service Sciences, International Journal of Services and Operations Management and Journal of Consumer Behaviour.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.